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College & Undergraduate Libraries, 2007
Abstract Researchers performed a cost and benefit analysis of the University of South Florida's locally controlled chat service and compared the results to the advantages and expenses associated with a chat consortium. An evaluation of chat sessions revealed that a substantial portion of the inquiries received relate to university-specific interests ...
Bradley Wade Bishop, Matt Torrence
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Abstract Researchers performed a cost and benefit analysis of the University of South Florida's locally controlled chat service and compared the results to the advantages and expenses associated with a chat consortium. An evaluation of chat sessions revealed that a substantial portion of the inquiries received relate to university-specific interests ...
Bradley Wade Bishop, Matt Torrence
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Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
portal: Libraries and the Academy, 2009Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services.
Lori Eakin, Jeffrey Pomerantz
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The Reference Librarian, 2002
Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Virtual Reference Services in Modern Libraries
International Journal of Digital Library Systems, 2015Reference Service is an important personalized service in the library and information centers. Traditionally, it is a one-to-one service provided by the reference librarian to users. But the present epoch is being transformed by the technology. Thus, with the progression of shifting technology the approaches of providing reference service in the ...
Nadim Akhtar Khan, Tazeem Zainab
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Managing an Established Virtual Reference Service
Internet Reference Services Quarterly, 2003SUMMARY Virtual reference, no longer a “new thing,” has become an integral part of reference services. While implementing a new virtual reference service may not be as difficult now as it was in the past, established services must still grapple with several difficult philosophical, managerial, and policy issues.
Karen Ciccone, Amy Vanscoy
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MOOving Towards a Virtual Reference Service
The Reference Librarian, 1994Using the Internet and a software development program called LambdaMOO, it is possible to create a text-based and real-lime virtual reality for multiple users. In such a virtual reality, many simultaneous users can logon and communicate with each other, interact with programmed objects, and move around a virtual landscape (generically called a MOO ...
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Advantages of Library Virtual Reference Services
Bibliotekovedenie [Library and Information Science (Russia)], 2013Information service of users is the most important function of the foreign and the Russian libraries. Informatization and computerization change the user’s needs, professional qualities of librarian-specialist, component part of stock, technology and organization of library processes, and mainly reference service.
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Planning, Implementing, and Using a Virtual Reference Service
Medical Reference Services Quarterly, 2003Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a ...
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Promotion and Evaluation of a Virtual Live Reference Service
Medical Reference Services Quarterly, 2003The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library.
Kathleen A, McGraw +2 more
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A reference model of virtual service production networks
Service Oriented Computing and Applications, 2008Virtual organisation of collaborative networks frequently demands for information and communication technology to support coordination of cross-organisational business process chains. Service-oriented software technologies provide promising means to regulate and enforce coordination of cross-organisational software service interactions but miss ...
Christian Zirpins, Wolfgang Emmerich
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