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Not Virtual, but a Real, Live, Online, Interactive Reference Service

Medical Reference Services Quarterly, 2003
In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies.
Lisa Lott, Jerant, Kenneth, Firestein
openaire   +2 more sources

Advantages of Library Virtual Reference Services

Bibliotekovedenie [Library and Information Science (Russia)], 2013
Information service of users is the most important function of the foreign and the Russian libraries. Informatization and computerization change the user’s needs, professional qualities of librarian-specialist, component part of stock, technology and organization of library processes, and mainly reference service.
openaire   +1 more source

InfoEyes: A Virtual Reference Service for the Visually Impaired

Library Hi Tech News, 2004
Outlines the introduction of a new service dubbed InfoEyes that was launched early in 2004 to provide online reference services and related information training specifically for print‐impaired individuals. InfoEyes is a multi‐state project involving libraries for the blind and print impaired in 11 states and the District of Columbia.
Tom Peters   +3 more
openaire   +1 more source

MOOving Towards a Virtual Reference Service

The Reference Librarian, 1994
Using the Internet and a software development program called LambdaMOO, it is possible to create a text-based and real-lime virtual reality for multiple users. In such a virtual reality, many simultaneous users can logon and communicate with each other, interact with programmed objects, and move around a virtual landscape (generically called a MOO ...
openaire   +1 more source

Reference anytime anywhere: towards virtual reference services at Penn State

The Electronic Library, 2002
Discusses how technological developments in libraries have led to the emergence of new service paradigms. Reference services are receiving prime attention as librarians strategically position themselves to serve users who are entering the library both through the physical gateway and the electronic gateway.
openaire   +1 more source

Virtual reference services in China: helping the information‐poor

The Electronic Library, 2006
PurposeThe purpose of this study is to explore the construction pattern and the difficulties for China to develop virtual reference services (VRS).Design/methodology/approachThe paper first analyzes the definition and features of the digital library, and is followed by an introduction to the development of VRS in China.
openaire   +2 more sources

Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk's Facets of Quality for Digital Reference Service

2003
This paper focuses on the quality of virtual reference service in public institutions classified by the Carnegie Classification as Doctoral/Research--Intensive and Doctoral/Research--Extensive universities. Virtual reference service for ten different universities was evaluated by utilizing the Virtual Reference Desk organization's Facets of Quality for
openaire   +1 more source

Internet Reference Services Quarterly

Internet Reference Services Quarterly, 2023
Raj Kishor Kampa
exaly  

Virtual reference services: Evaluation of online reference services

Bulletin of the American Society for Information Science and Technology, 2008
openaire   +1 more source

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