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Managing Service Quality: An International Journal, 1992
Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service excellence to visiting tourists. Outlines the structure of the programme, highlighting the use of seminars and the key focus of such events.
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Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service excellence to visiting tourists. Outlines the structure of the programme, highlighting the use of seminars and the key focus of such events.
openaire +1 more source
Proceedings of the ICMI-MLMI '09 Workshop on Multimodal Sensor-Based Systems and Mobile Phones for Social Computing, 2009
Word-of-mouth communication has been shown to play a key role in a variety of environments such as viral marketing and churn prediction. A family of algorithms, generally known as information spreading algorithms has been developed to model such pervasive behavior.
Manuel Cebrian, Enrique Frias-Martinez
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Word-of-mouth communication has been shown to play a key role in a variety of environments such as viral marketing and churn prediction. A family of algorithms, generally known as information spreading algorithms has been developed to model such pervasive behavior.
Manuel Cebrian, Enrique Frias-Martinez
openaire +1 more source