Results 11 to 20 of about 16,722,766 (238)
Supporting service quality assurance via trouble management [PDF]
, 2000 The open service market encourages competition between service providers. To attract and keep customers, service providers require – amongst other things - better tools and techniques to increase their competitiveness.
Vortisch, W. +3 more
core +8 more sources
Effects of Academic Quality and Service Quality on University Students’ Satisfaction
International Journal of Service Management and Sustainability, 2021 This study was conducted on the premise that Higher Education Institutions (HEIs) with strong reputation have superior market positions in the higher education sector. It empirically examined academic quality, service quality, and student's satisfaction in the context of HEIs. The investigation was conducted using quantitative research.
Shukriah Sa'ad +2 more
openaire +2 more sources
JPPI (Jurnal Penelitian Pendidikan Indonesia), 2021 This study aims to examine the effect of academic guidance service quality, student satisfaction and the interaction between service quality and student satisfaction in strengthening student loyalty.
Salamatun Asakdiyah, Deny Ismanto
doaj +1 more source
Jurnal Sosial Humaniora, 2020 Higher Education is the highest level of education in the education service business in Indonesia which produces bachelor or diploma graduates to meet the competitive needs of the workforce.
Novianto Eko Nugroho
doaj +1 more source
Jurnal Sosial Humaniora, 2022 The purpose of this study was to measure the performance of service quality by using students' perceptions of service quality performance at the Department of Industrial Chemical Engineering, Faculty of Vocational Studies ITS Surabaya Indonesia ...
Yuli Purwanto +2 more
doaj +1 more source
E-quality and e-service equality [PDF]
, 2007 Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received.
Shachaf, Pnina, Oltmann, Shannon M.
core +2 more sources
Quality Improvement on an Academic Autopsy Service
Archives of Pathology & Laboratory Medicine, 2001 Abstract Context. —Autopsy rates continue to decline in the United States. Objective. —Although many of the causes of this decline are external to pathology departments, we hypothesized that intradepartmental efforts ...
J H, Sinard, D J, Blood
openaire +2 more sources
The quality maturity model: assessing organisational quality culture in academic libraries [PDF]
, 2013 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel UniversityAcademic libraries operate in a fluid environment, where they must provide, and demonstrate that they provide, a high quality service that is focussed on ...
Wilson, Frances
core +7 more sources
The Effect Of The Information System Quality, Service Quality, And User Satisfaction On Academic Information System User Loyalty [PDF]
, 2021 The purpose of the study is to analyze the effect of the information system quality, service quality and user satisfaction on user loyalty. Primary data obtained by questionaires are the main data in this analisys.
Kurniawan, Irham +2 more
core +1 more source
Design dimensions of experience rooms for service test drives : case studies in several service contexts [PDF]
, 2010 Purpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers
Edvardsson, Bo +8 more
core +1 more source