Results 41 to 50 of about 1,376 (261)
Gadjah Mada International Journal of Business, 2006 This paper evaluates alternative measurement approaches to investigating the relationship amongst perceived quality, customer satisfaction, and loyalty.
Licen Indahwati Darsono +1 more
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This paper examines how sustainable human resource management (SHRM) influences employee engagement and performance through distinct cognitive and relational mechanisms. While previous research has demonstrated positive associations between SHRM and employee outcomes, the processes through which these effects occur remain insufficiently ...
Daniel Roque Gomes +4 more
wiley +1 more source
Behavioral Sciences &the Law, EarlyView.ABSTRACT The aim of this study was to better understand juror decision‐making in a less typical rape trial scenario where even prior acquaintance is disputed. Adopting an improved mock trial paradigm including a video‐recorded recreation of a genuine rape allegation and jury‐group deliberation, 156 jury‐eligible participants took part in 1 of 13 ...
Dominic Willmott, Rosie Woodhams
wiley +1 more source
Implications of Service Provider Flexibility on Attitudinal Loyalty
, 2022 This research analyzes language features associated with flexibility and their effect on attitudinal loyalty by using text mining techniques on a dataset of about 5k chat conversations. Two positive constructs (confirmation, owning statements) and two negative constructs (argumentativeness, anxiety) are measured through a top-down method using self ...
Villarroel Ordenes, Francisco Javier +2 more
openaire +2 more sources
Attitudinal and Behavioural Loyalty: Zimbabwe Tourism Brand Performance Ascendancy
Business and Management Horizons, 2016 The study investigated the most common sources of brand loyalty in Zimbabwe’s tourism destination. This was based on two dominant sources of brand loyalty which are attitudinal and behavioural loyalty. The main reason for the study was that Zimbabwe’s tourism brand is underperforming due to various socio-economic and political factors such that ...
Farai Chigora, Promise Zvavahera
openaire +2 more sources
Behavioral Sciences &the Law, EarlyView.ABSTRACT This study examined the effectiveness of a brief educational intervention designed to reduce sex trafficking (ST) myth acceptance. Using a 2 × 2 mixed design, participants (N = 189) viewed either an educational video addressing common ST myths or a control video on human memory.
Dara Mojtahedi +2 more
wiley +1 more source
Cogent Business & ManagementThe study aims to investigate the relationship between service failure recovery, customer recovery satisfaction, and attitude loyalty for airline industry. The author propose an experimentally determined model of service recovery based on the function of
Van Dat Tran
doaj +1 more source
Behavioral Sciences &the Law, EarlyView.ABSTRACT This study examined how male rape myths, racial/ethnicity biases, and sexuality stereotypes influence verdicts in male‐on‐male rape trials—an area that is currently under‐researched. A sample of 463 participants read a mock rape trial, where both the defendant and complainant were male, with defendant ethnicity (White, Black, Asian) and ...
Lee J. Curley +3 more
wiley +1 more source
Gooool: motivation drivers of attitudinal and behavioral fan loyalty in Brazil
Revista Brasileira de Marketing, 2019 Objective: Football is the predominant sport in Brazil, but a better understanding of what motivates non-football and football fans is needed.Method: A conceptual model is empirically tested of the effects of six motivational drivers-Interest in Team, Socialisation, Aesthetics, Sport Knowledge, Interest in Sport, Vicarious Achievement-on both ...
Rosenberger III, Philip J. +4 more
openaire +3 more sources
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines the impact of self‐checkout technology implementation on B2B customer shopping behavior using a novel methodological approach that combines propensity score matching with difference‐in‐differences analysis on actual point‐of‐sale transaction data.
Jindřich Špička +1 more
wiley +1 more source