Results 141 to 150 of about 407,072 (170)

Building Cellar Door Business through Accreditation — Victoria's Perspective

International Journal of Wine Business Research, 2001
Ensuring an excellent visitor experience and meeting customer expectations is a key goal for most tourism businesses and of primary concern to government industry organisations. The Better Business Tourism Accreditation Program, underpinning a broad tourism accreditation initiative, has been implemented in Victoria across a range of tourism sectors ...
Leo K. Jago, Jean-Pierre Issaverdis
exaly   +2 more sources

A Wine Tourist Behavior Model for Australian Winery Cellar Doors

Tourism Analysis, 2016
This study features an exploration of the effects of winery cellar door inputs on visitors' value perception, overall satisfaction, and behavioral intentions. Using partial least squares (PLS) path modeling, it demonstrates that a winery's environment and service interactions significantly affect visitors' perceptions of wine quality.
Johan Bruwer, Justin Cohen
exaly   +3 more sources

Assessing service quality at wineries and cellar doors through service mapping

International Journal of Wine Business Research, 2011
PurposeThe purpose of this paper is to investigate the importance of cellar door sales in wineries and test a method of assessing service quality using the services mapping approach, for the purposes of enhancing research in this important area.Design/methodology/approachService mapping involved a group of students in using participant observation ...
Jack Carlsen
exaly   +3 more sources

Customer perceived value in a cellar door visit: the impact on behavioural intentions

International Journal of Wine Business Research, 2007
PurposeThe purpose of this paper is to investigate the impact of customer perceived value on behavioural intentions in a cellar door context, and to examine the role of satisfaction as a mediator of the customer perceived value‐behavioural intentions relationship.Design/methodology/approachA multi‐dimensional measure of customer perceived value was ...
Robyn Ouschan
exaly   +2 more sources

Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

Managing Service Quality, 2000
Wine tourism has emerged as a growing area of special interest tourism in Australia, and is an increasingly significant component of the regional and rural tourism product of Western Australia. The increased significance and growing competitiveness of this sector has led to a heightened concern by producers and consumers for the quality of services ...
Martin O’Neill
exaly   +2 more sources

A Profile of Cellar Door Personnel: An Exploratory Case Study Analysis of Two Australian Wine Regions

Journal of Human Resources in Hospitality and Tourism, 2013
This exploratory study investigated the profile of cellar door personnel working in two wine districts in Australia, the Yarra Valley, Victoria, and the McLaren Vale, South Australia. The project examined the demographic profile, employment relationships, career mobility, and the perceived skills and knowledge essential for cellar door or tasting room ...
exaly   +2 more sources

Influences on cellar door sales and determinants of wine tourism success: results from Texas wineries

2009
This chapter discusses how success is perceived with respect to winery tourism. It examines cellar door sales as one component or measure of that success - and the factors that may influence those sales. Cellar door sales constitute around 10 per cent of total sales within this relatively newly developed wine-producing area.
exaly   +2 more sources

Survey timing and visitor perceptions of cellar door quality.

2006
M. A. O'Neill, S. Charters
exaly   +2 more sources

Cellar door: direct sales, brand building and relationships

2008
Colin Michael Hall
exaly   +2 more sources

The Man by the Cellar Door

Yale Law Journal, 2002
exaly   +2 more sources