Results 141 to 150 of about 1,579 (172)
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Measuring the carbon footprint of wine tourism and cellar door sales
Journal of Cleaner Production, 2020The wine industry has been dedicating increasing efforts to considering the sustainability of the environment. Various approaches have been implemented to reduce the industry's carbon footprint. With over 40 million wine tourists globally, cellar door operations have become an important distribution channel, especially for the financial sustainability ...
Ya-Yen Sun
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Service Quality at the Cellar Door: A Comparison Between Regions
International Journal of Wine Business Research, 2001The provision of service at the cellar door is now beginning to attract some attention, which is critical given that wine tourism is a very lucrative industry with the ability to generate substantial wealth and growth. This paper develops the application of the SERVQUAL research approach, already used in Margaret River, and applies it to the Barossa ...
Martin O'Neill
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Linking Service Quality at the Cellar Door with Brand Equity Building
Journal of Hospitality Marketing and Management, 2014The purpose of this study is to examine the impact of the cellar door experience on the postvisit behavior of wine tourists with respect to winery brands. The underlying premise is that positive winery experiences can influence brand equity building, which in turn can be translated into positive behavioral intentions.
Evangelos Christou
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Building Cellar Door Business through Accreditation — Victoria's Perspective
International Journal of Wine Business Research, 2001Ensuring an excellent visitor experience and meeting customer expectations is a key goal for most tourism businesses and of primary concern to government industry organisations. The Better Business Tourism Accreditation Program, underpinning a broad tourism accreditation initiative, has been implemented in Victoria across a range of tourism sectors ...
Leo K. Jago, Jean-Pierre Issaverdis
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A Wine Tourist Behavior Model for Australian Winery Cellar Doors
Tourism Analysis, 2016This study features an exploration of the effects of winery cellar door inputs on visitors' value perception, overall satisfaction, and behavioral intentions. Using partial least squares (PLS) path modeling, it demonstrates that a winery's environment and service interactions significantly affect visitors' perceptions of wine quality.
Xiaoyu Chen +2 more
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Assessing service quality at wineries and cellar doors through service mapping
International Journal of Wine Business Research, 2011PurposeThe purpose of this paper is to investigate the importance of cellar door sales in wineries and test a method of assessing service quality using the services mapping approach, for the purposes of enhancing research in this important area.Design/methodology/approachService mapping involved a group of students in using participant observation ...
Jack Carlsen
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Customer perceived value in a cellar door visit: the impact on behavioural intentions
International Journal of Wine Business Research, 2007PurposeThe purpose of this paper is to investigate the impact of customer perceived value on behavioural intentions in a cellar door context, and to examine the role of satisfaction as a mediator of the customer perceived value‐behavioural intentions relationship.Design/methodology/approachA multi‐dimensional measure of customer perceived value was ...
Robyn Ouschan
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Managing Service Quality, 2000
Wine tourism has emerged as a growing area of special interest tourism in Australia, and is an increasingly significant component of the regional and rural tourism product of Western Australia. The increased significance and growing competitiveness of this sector has led to a heightened concern by producers and consumers for the quality of services ...
Martin O'Neill
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Wine tourism has emerged as a growing area of special interest tourism in Australia, and is an increasingly significant component of the regional and rural tourism product of Western Australia. The increased significance and growing competitiveness of this sector has led to a heightened concern by producers and consumers for the quality of services ...
Martin O'Neill
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Journal of Human Resources in Hospitality and Tourism, 2013
This exploratory study investigated the profile of cellar door personnel working in two wine districts in Australia, the Yarra Valley, Victoria, and the McLaren Vale, South Australia. The project examined the demographic profile, employment relationships, career mobility, and the perceived skills and knowledge essential for cellar door or tasting room ...
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This exploratory study investigated the profile of cellar door personnel working in two wine districts in Australia, the Yarra Valley, Victoria, and the McLaren Vale, South Australia. The project examined the demographic profile, employment relationships, career mobility, and the perceived skills and knowledge essential for cellar door or tasting room ...
exaly +2 more sources
2009
This chapter discusses how success is perceived with respect to winery tourism. It examines cellar door sales as one component or measure of that success - and the factors that may influence those sales. Cellar door sales constitute around 10 per cent of total sales within this relatively newly developed wine-producing area.
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This chapter discusses how success is perceived with respect to winery tourism. It examines cellar door sales as one component or measure of that success - and the factors that may influence those sales. Cellar door sales constitute around 10 per cent of total sales within this relatively newly developed wine-producing area.
exaly +2 more sources