This study seeks to determine the impact of digital services, such as mobile banking, e-commerce, and flexible cashless payments, as well as non-digital services like teller services, customer services, and deposit boxes, on customer satisfaction. Specifically focusing on the university students at Muhammadiyah University of North Sumatera (UMSU), the ...
Indah Tri Adisti Nst, Salman Nasution
openaire +1 more source
Direct-to-patient digital diagnostics in primary care: Opportunities, challenges, and conditions necessary for responsible digital diagnostics. [PDF]
Villalobos-Quesada M +3 more
europepmc +1 more source
The Influences of Servicescape, Service Quality and Price Toward Customer Satisfaction at Siloam Hospitals Manado [PDF]
Satisfaction in the service is one of the main components that must be obtained by consumers. So even with consumer perception would be of service they will receive, in addition to the price is also a consideration in determining selection entrust the ...
Siwi, K. F. (Kristian)
core
: The research aims are to analyze influance of Serve Quality toward to Costumer Satisfaction in effort to increase Customer Loyalty. Data was collected through questioner and it was implemented to PT Grand Indonesia Shopping Mall 100 stores at PT Grand ...
Shelfy Indah R
doaj
The Implementation of Quality Function Deployment (QFD) in Tire Industry
This research had two main objectives. The first research objective was to make the right design of new product according to customer requirements with the implementation of Quality Function Deployment (QFD) in the tire industry.
Hari Abdul Hadi +6 more
doaj +1 more source
Synthetic indicators to analyze work-related physical and psychosocial risk factors: evidence from the European Working Conditions Survey. [PDF]
Capecchi S +3 more
europepmc +1 more source
A Customer Service Design Case Study: Insights on Customer Loyalty in the Brazilian Food Sector [PDF]
Marketing managers of local and international food companies have realized that what they offer to customers go well beyond the characteristics and attributes of the products their companies manufacture and market.
Florencio de Almeida, Ione Lucia +1 more
core +1 more source
Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Konsumen Pada Rumah Makan Kampoeng Djowo Sekatul Kabupaten Kendal [PDF]
Costumer satisfaction is influenced by several factors, including the quality of service and price. This study establishes the service quality and price as a benchmark for customer satisfaction at Kampoeng Djowo Sekatul restaurant.
Prihartini, A. E. (Apriatni) +2 more
core
Value co-creation in business-to-business context: A bibliometric analysis using HistCite and VOS viewer. [PDF]
Ullah F, Shen L, Shah SHH.
europepmc +1 more source
Strategic Mapping of the Rural Firm: A Balanced Scorecard Approach [PDF]
The present paper aims to propose an analysis and relation methodology of financial perspective, the customer perspective, the internal process perspective and the learning and growth perspective, in the same way as treated for Balanced Scorecard (BSC ...
Lourenzani, Wagner Luiz +2 more
core +1 more source

