Results 221 to 230 of about 17,879 (261)

CRM-Systeme im Vergleich

2002
An den Einsatz von Customer Relationship Management (CRM)-Systemen werden weitreichende Erwartungen und Zielsetzungen geknupft. Primar erhoffen sich die Unternehmen niedrigere Kundengewinnungskosten, eine gesteigerte Wertschopfung wahrend des Kundenlebenszyklus sowie eine Ausdehnung desselben durch Investitionen in die CRM-Technologie.
J. Felix Hampe, Anastasia Meletiadou, Silke Schönert   +2 more
openaire   +1 more source

CRM und CRM-Systeme — Grundlagen und Überblick

2002
Dieser Beitrag vermittelt einen Einstieg in das Thema Customer Relationship Management (CRM) und die Grundlagen von CRM-Systemen, worunter hier die organisatorische und technische Realisierung von CRM in Unternehmen verstanden werden soll. Wie aktuelle Untersuchungen zeigen, wird aus der Unternehmenspraxis uberwiegend die Notwendigkeit eines CRM ...
openaire   +1 more source

CRM Systems Integration [PDF]

, 2011
Company management policy, that includes CRM (Customer Relationship Management) that is implemented with CRM computer system is rapidly growing in importance in Slovenia and worldwide. But just implementing CRM system is not enough if we want system that is well accepted and used daily.
openaire  

CRM-SYSTEM DEVELOPING IN TELEGRAM

Materials of the International Scientific and Practical Conference dedicated to the 95th anniversary of Voronezh State Forest Engineering University named after G. F. Morozov and the 80th anniversary of the Victory in the Great Patriotic War of 1941-1945 «MODELING INFORMATION SYSTEMS AND TECHNOLOGIES – 2025»
In this work, when developing a CRM system in Telegram, an analysis of the organization's problem was carried out and the functionality was determined. The bot needs to: divide into roles, organize the queue and distribution of questions, and collect statistics. The database is designed and developed in PostgreSQL.
S. Buchnev, Ya. Afanasova, Nikolay Litvinov   +2 more
openaire   +1 more source

Nachbrenner für CRM-Systeme

Call Center Profi, 2003
Individuelle Kundenansprache, traumhafte Responseraten und eine unerschopfliche Quelle an Informationen uber das Kundenverhalten: Permission Based Marketing eroffnet neue Perspektiven fur das CRM im Telesales.
openaire   +1 more source

CRM Systems in German Hospitals

2006
German public hospitals face governmental and regulatory pressures to implement efficiency and effectiveness metrics, such as the classification of a Diagnosis Related Groups (DRG) system, by the year 2005. The current average patient stay of nine days in German hospitals is relatively high compared to France with 5.5 days and USA with 6.2 days.
Mahesh S. Raisinghani, E-Lin Tan, Jose Antonio Untama, Heidi Weiershaus   +3 more
openaire   +1 more source

IT-Unterstützung durch CRM-Systeme

2011
CRM wird ausdrucklich nicht als zeitlich eng begrenztes Projekt oder gar als reines ITProjekt verstanden, sondern als kundenorientierte Unternehmensstrategie, deren Implementierung in einem kontinuierlichen organisatorischen Lernprozess ablauft.
René Rentzmann, Hajo Hippner, Frank Hesse, Klaus D. Wilde   +3 more
openaire   +1 more source

Control Mechanisms for CRM Systems and Competition Law

2017
There are basically two different mechanisms to control collective management organizations (CMOs), namely the general competition-law approach and the sector-specific regulation approach. This chapter explains the features of copyright management (CRM) systems in general and discusses up- and downsides of both approaches.
Hilty, Reto M, Li, Tao
openaire   +2 more sources

The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity

Journal of Business Research, 2021
Harri Terho, Alex R Zablah, Rami Olkkonen   +2 more
exaly  

CRM system implementation and firm performance: the role of consultant facilitation and user involvement

Journal of Business and Industrial Marketing, 2022
Alex R Zablah, Harri Terho, Rami Olkkonen   +2 more
exaly