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The adaptive engagement framework: enhancing banking customer experience through AI-powered invisible marketing. [PDF]
Shahbazi A +5 more
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An empirical study on key drivers of blind box online purchase experience based on online reviews: integrating the Kano model and entropy weight method. [PDF]
Feng YL, You YQ, Guan SS.
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Pricing, Popularity, and Customer Satisfaction in Online Pain-Relief Products: An AI-Powered Analysis. [PDF]
Jumreornvong O +12 more
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Introducing a predictive-oriented multi-stakeholder recommender system model. [PDF]
Davoudabadi R, Makui A, Rasouli MR.
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How does in-store and online shopping experiences influence repurchase intentions in Shandong, China? Roles of perceived value, brand trust, and customer satisfaction. [PDF]
Zhou S, Salleh Hudin N.
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The moderating effect of customer perceived value on online shopping behaviour
Online Information Review, 2011PurposeThe purpose of this research is to examine the impact of e‐service quality, customer perceived value, and customer satisfaction on customer loyalty in an online shopping environment.Design/methodology/approachThere were two studies performed in this research.
Hsin Hsin Chang, Hsin-Wei Wang
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