Results 1 to 10 of about 17,580 (165)

Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]

open access: yesSHS Web of Conferences, 2023
A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
doaj   +2 more sources

Customer perceived value in high growth firms [PDF]

open access: yesCuadernos de Economía, 2018
The past twenty years have seen increased importance attached to high growth firms (HGFs). Despite decades of research, our knowledge of HGFs remains limited.
Suzanne Mawson
doaj   +5 more sources

Reviewing and conceptualising customer-perceived value [PDF]

open access: yesThe Marketing Review, 2012
Customer-perceived value is of concern for consumers wishing to make sound purchase choices, for practitioners who are keen to improve their customers’ perceptions of value, and for researchers seeking to clarify the conceptual underpinnings of customer-perceived value and its relationship with other marketing variables.
Sally Dibb, Dibb Sally
exaly   +2 more sources

The Influence of Hotel Customer Demographics Differences on Customer Perceptions [PDF]

open access: yesAfrican Journal of Hospitality, Tourism and Leisure, 2021
The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel ...
Juliana   +4 more
doaj   +1 more source

Mobile Banking Service Quality and Customer Retention: A Moderated Mediation Model of Customer Perceived Value and Perceived Corporate Image

open access: yesSEISENSE Journal of Management, 2021
Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry Design/Methodology ...
Daniel Kipkirui Langat   +2 more
doaj   +1 more source

The Effects of Perceived Risk in the Hospitality Industry on Customer Participation, Perceived Value and Customer Loyalty

open access: yesİstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 2022
The concept of customer participation, which creates value in hospitality business, is expressed as the inclusion of customers in service production and delivery process (Bendapudi and Leone, 2003).
Müjde Aksoy, Emine Kambur
doaj   +1 more source

The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty [PDF]

open access: yesManagement Science Letters, 2021
This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities.
Khawaja, Lama   +2 more
doaj   +1 more source

Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value

open access: yesUncertain Supply Chain Management, 2021
There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization.
Martinus Tukiran   +2 more
openaire   +1 more source

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

open access: yesPhysical Culture and Sport: Studies and Research, 2022
The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers.
Sevilmiş Ali   +3 more
doaj   +1 more source

The Effect of Multidimensional Consumer Perceived Value on Customer Satisfaction and Purchase Intention of Organic Food

open access: yesHabitat, 2023
The rapid and widespread growth of the organic food market is considered to become one of the largest growing markets in the food industry. The main objective of this research is to investigate and evaluate the effect of multidimensional consumer ...
Ach Ainur Rohman   +2 more
doaj   +1 more source

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