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The Influence of Hotel Customer Demographics Differences on Customer Perceptions [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel ...
Juliana +4 more
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Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]
SHS Web of Conferences, 2023 A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
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SEISENSE Journal of Management, 2021 Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry Design/Methodology ...
Daniel Kipkirui Langat +2 more
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The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty [PDF]
Management Science Letters, 2021 This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities.
Khawaja, Lama +2 more
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Physical Culture and Sport: Studies and Research, 2022 The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers.
Sevilmiş Ali +3 more
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The American Customer Satisfaction Index (ACSI): A sample dataset and description
Data in Brief, 2023 This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III +3 more
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Habitat, 2023 The rapid and widespread growth of the organic food market is considered to become one of the largest growing markets in the food industry. The main objective of this research is to investigate and evaluate the effect of multidimensional consumer ...
Ach Ainur Rohman +2 more
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The influence of CSR on perceived value, social media and loyalty in the hotel industry [PDF]
Spanish Journal of Marketing-ESIC, 2019 Purpose – This study aims to examine how perceptions of corporate social responsibility (CSR) activities (i.e. environment, society and stakeholders) enhance perceived value, social media engagement to win customer loyalty in the hotel industry.
Abdulalem Mohammed, Abdullah Al-Swidi
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The impact of Overall service quality on Perceived value, Customer Satisfaction and Customer Retention: The case of Vodafone Egypt [PDF]
Maǧallaẗ Al-Buḥūṯ Al-Tiǧāriyyaẗ, 2019 The present study examines the relationships between service quality, perceived value, customer satisfaction, and customer retention empirically in the telecommunication sector in Egypt, as based on a survey of the consumers of Vodafone Company in Egypt.
نجلاء فريد حجازي
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Jurnal Aplikasi Manajemen, 2022 The use of mobile banking applications supports the level of customer satisfaction of BPR Lembah Artha. The growth in the use of mobile banking shows customer satisfaction and the success of digital marketing.
Abimanyu Tuwuh Sembhodo +4 more
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