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Customer perceived value in high growth firms [PDF]
Cuadernos de Economía, 2018 The past twenty years have seen increased importance attached to high growth firms (HGFs). Despite decades of research, our knowledge of HGFs remains limited.
Suzanne Mawson
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Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]
SHS Web of Conferences, 2023 A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
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Customer perceived value—Conceptualization and avenues for future research
Cogent Psychology, 2015 Given the present dynamic consumption environment due to technological innovations as well as interlinked economic developments on the macro-, micro-, and societal-level, researchers and managers have been increasingly showing interest in the concept of customer perceived value.
Alexander Zauner +2 more
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The Influence of Hotel Customer Demographics Differences on Customer Perceptions [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel ...
Juliana +4 more
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SEISENSE Journal of Management, 2021 Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry Design/Methodology ...
Daniel Kipkirui Langat +2 more
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İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 2022 The concept of customer participation, which creates value in hospitality business, is expressed as the inclusion of customers in service production and delivery process (Bendapudi and Leone, 2003).
Müjde Aksoy, Emine Kambur
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The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty [PDF]
Management Science Letters, 2021 This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities.
Khawaja, Lama +2 more
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Uncertain Supply Chain Management, 2021 There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization.
Martinus Tukiran +2 more
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Physical Culture and Sport: Studies and Research, 2022 The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers.
Sevilmiş Ali +3 more
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The American Customer Satisfaction Index (ACSI): A sample dataset and description
Data in Brief, 2023 This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III +3 more
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