Customer perceived value—Conceptualization and avenues for future research [PDF]
Cogent Psychology, 2015 Given the present dynamic consumption environment due to technological innovations as well as interlinked economic developments on the macro-, micro-, and societal-level, researchers and managers have been increasingly showing interest in the concept of ...
Alexander Zauner +2 more
exaly +9 more sources
Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]
SHS Web of Conferences, 2023 A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
doaj +2 more sources
Customer perceived value in high growth firms [PDF]
Cuadernos de Economía, 2018 The past twenty years have seen increased importance attached to high growth firms (HGFs). Despite decades of research, our knowledge of HGFs remains limited.
Suzanne Mawson
doaj +4 more sources
Exploring the relationships among service quality features, perceived value and customer satisfaction [PDF]
Journal of Industrial Engineering and Management, 2009 The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia.
Azman Ismail +2 more
doaj +2 more sources
Work engagement and perceived customer value, the mediating role of meaningfulness through work
South African Journal of Economic and Management Sciences, 2021 Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation ...
Marita Heyns +2 more
doaj +3 more sources
PERCEIVED CUSTOMER VALUE AND PERCEIVED RELATIONSHIP QUALITY IN RETAIL
DIEM : Dubrovnik International Economic Meeting, 2020 Quality relationships with customers are the very essence of relationship marketing. It is necessary to create and deliver customer value to develop relationship marketing successfully, and to gain sustainable customer loyalty. Having in mind contemporary customers who look for higher customer value the question arises as to whether delivery of higher ...
Jelčić, Sandra, Mabić, Mirela
openaire +3 more sources
PENGARUH CUSTOMER PERCEIVED VALUE TERHADAP CUSTOMER RETENTION : (Survei pada Tamu Individu Reguler yang Menginap di Grand Royal Panghegar) [PDF]
, 2017 ABSTRAK Ilmi Noer Andriyanti, 1304555, “Pengaruh Customer Perceived Value terhadap Customer Retention” (Survei pada tamu individu reguler yang menginap di Grand Royal Panghegar), di bawah bimbingan Dr.
Andriyanti, Ilmi Noer
core +2 more sources
The Influence of Hotel Customer Demographics Differences on Customer Perceptions [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel ...
Juliana +4 more
doaj +1 more source
SEISENSE Journal of Management, 2021 Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry Design/Methodology ...
Daniel Kipkirui Langat +2 more
doaj +1 more source
The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty [PDF]
Management Science Letters, 2021 This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities.
Khawaja, Lama +2 more
doaj +1 more source