Results 11 to 20 of about 17,679 (264)

The American Customer Satisfaction Index (ACSI): A sample dataset and description

Data in Brief, 2023
This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III, G. Tomas M. Hult, Udit Sharma, Claes Fornell   +3 more
doaj   +1 more source

The influence of CSR on perceived value, social media and loyalty in the hotel industry [PDF]

Spanish Journal of Marketing-ESIC, 2019
Purpose – This study aims to examine how perceptions of corporate social responsibility (CSR) activities (i.e. environment, society and stakeholders) enhance perceived value, social media engagement to win customer loyalty in the hotel industry.
Abdulalem Mohammed, Abdullah Al-Swidi
doaj   +1 more source

The impact of Overall service quality on Perceived value, Customer Satisfaction and Customer Retention: The case of Vodafone Egypt [PDF]

Maǧallaẗ Al-Buḥūṯ Al-Tiǧāriyyaẗ, 2019
The present study examines the relationships between service quality, perceived value, customer satisfaction, and customer retention empirically in the telecommunication sector in Egypt, as based on a survey of the consumers of Vodafone Company in Egypt.
نجلاء فريد حجازي
doaj   +1 more source

PERSONAL SELLING AND DIGITAL MARKETING AS CRUCIAL FACTORS IN MAXIMIZING CUSTOMER SATISFACTION THROUGH PERCEIVED VALUE IN THE USAGE OF M-BANKING APPLICATION

Jurnal Aplikasi Manajemen, 2022
The use of mobile banking applications supports the level of customer satisfaction of BPR Lembah Artha. The growth in the use of mobile banking shows customer satisfaction and the success of digital marketing.
Abimanyu Tuwuh Sembhodo, Adya Hermawati, Endang Fatmawati, I Wayan Ruspendi Junaedi, Shujahat Ali   +4 more
doaj   +1 more source

Pengaruh Customer Perceived Value Terhadap Word Of Mouth Dengan Customer Loyalty Sebagai Variabel Mediasi (Study Kasus Di CV Putra Putri)

Eksis: Jurnal Riset Ekonomi dan Bisnis, 2017
This research aims to determine how much influence customer perceived value (X1) to word of mouth (Y2), customer perceived value (X1) to customer loyalty (Y1), customer loyalty (Y1) to word of mouth (Y2) and customer perceived value (X1) to word of ...
Abdul Rohim, Sonny Arvianto
doaj   +1 more source

ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION

Jurnal Aplikasi Manajemen, 2023
Service providers must pay attention to customer satisfaction in their activities. They must focus on the quality of services provided and the need for innovation to increase customer value.
Husin Husin, Adya Hermawati, Yuli Purbaningsih, Susriyanti Susriyanti, Sylvia Fettry, Shujahat Ali   +5 more
doaj   +1 more source

An Analysis of Relationship between Perceived Value, Perceived Quality, Customer satisfaction and Re-purchase Intention in Tehran Department Stores [PDF]

‫مدیریت بازرگانی, 2012
Today more than ever customer orientation as the most important competitive advantage has gained an increasing importance. This paper aims to examine the relation between perceived value, perceived quality, customer satisfaction, and re-purchase ...
Bahram Ranjbarian, Majid Rashid Kaboli, Ali Sanayei, Alireza Hadadian   +3 more
doaj   +1 more source

Pengaruh Service Quality, Corporate Image dan Perceived Value terhadap Customer Loyalty yang Dimediasi oleh Customer Satisfaction di Rumah Sakit Advent Manado

Aksara, 2022
Terjadinya pertambahan jumlah rumah sakit dari tahun ke tahun yang pesat mendorong seluruh rumah sakit harus selalu berfokus pada layanan kesehatan yang bermutu.
Shapely Ambalao, Ronny Walean, Marni Roring, Marselina Lay Rihi   +3 more
doaj   +1 more source

How to build trust: Evidence from Thai customers in the latex glove industry [PDF]

Innovative Marketing, 2021
This paper examined the impact of product quality, perceived risk, and perceived value on customer trust in the latex glove industry of Thailand. It used a structural equation model (SEM) to analyze the association between two or more variables.
Long Kim, Pattarawadee Maijan, Teerasak Jindabot, Wanamina Bostan Ali   +3 more
doaj   +1 more source

The Customer Perceived Orientation Effect on Perceived Value and Customer Satisfaction and Its Influence on Customer Trust

Jurnal Manajemen Bisnis, 2023
Research aims: The purpose of this research is to examine the impact of customer-perceived orientation (CPO) on customer-perceived value (CPV) and customer satisfaction (CS) and its influence on customer trust (CT) in Islamic banks.Design/Methodology/Approach: The study employed a quantitative research design with a descriptive survey.
Halimatussakdiah Halimatussakdiah, Irma Suryani, Syarifah Evi Zuhra   +2 more
openaire   +1 more source