Results 11 to 20 of about 460,221 (354)

The Effects of Perceived Risk in the Hospitality Industry on Customer Participation, Perceived Value and Customer Loyalty

İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 2022
The concept of customer participation, which creates value in hospitality business, is expressed as the inclusion of customers in service production and delivery process (Bendapudi and Leone, 2003).
Müjde Aksoy, Emine Kambur
doaj   +1 more source

Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value

Uncertain Supply Chain Management, 2021
There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization.
Martinus Tukiran, Pauline Henriette Pattyranie Tan, Widodo Sunaryo   +2 more
openaire   +1 more source

The Effect of Multidimensional Consumer Perceived Value on Customer Satisfaction and Purchase Intention of Organic Food

Habitat, 2023
The rapid and widespread growth of the organic food market is considered to become one of the largest growing markets in the food industry. The main objective of this research is to investigate and evaluate the effect of multidimensional consumer ...
Ach Ainur Rohman, Rosihan Asmara, Dwi Retno Andriani   +2 more
doaj   +1 more source

Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers

Physical Culture and Sport: Studies and Research, 2022
The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers.
Sevilmiş Ali, Özdemir İlknur, García-Fernández Jerónimo, Zhang James Jianhui   +3 more
doaj   +1 more source

The American Customer Satisfaction Index (ACSI): A sample dataset and description

Data in Brief, 2023
This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III, G. Tomas M. Hult, Udit Sharma, Claes Fornell   +3 more
doaj   +1 more source

The influence of CSR on perceived value, social media and loyalty in the hotel industry [PDF]

Spanish Journal of Marketing-ESIC, 2019
Purpose – This study aims to examine how perceptions of corporate social responsibility (CSR) activities (i.e. environment, society and stakeholders) enhance perceived value, social media engagement to win customer loyalty in the hotel industry.
Abdulalem Mohammed, Abdullah Al-Swidi
doaj   +1 more source

PERSONAL SELLING AND DIGITAL MARKETING AS CRUCIAL FACTORS IN MAXIMIZING CUSTOMER SATISFACTION THROUGH PERCEIVED VALUE IN THE USAGE OF M-BANKING APPLICATION

Jurnal Aplikasi Manajemen, 2022
The use of mobile banking applications supports the level of customer satisfaction of BPR Lembah Artha. The growth in the use of mobile banking shows customer satisfaction and the success of digital marketing.
Abimanyu Tuwuh Sembhodo, Adya Hermawati, Endang Fatmawati, I Wayan Ruspendi Junaedi, Shujahat Ali   +4 more
doaj   +1 more source

ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION

Jurnal Aplikasi Manajemen, 2023
Service providers must pay attention to customer satisfaction in their activities. They must focus on the quality of services provided and the need for innovation to increase customer value.
Husin Husin, Adya Hermawati, Yuli Purbaningsih, Susriyanti Susriyanti, Sylvia Fettry, Shujahat Ali   +5 more
doaj   +1 more source

An Analysis of Relationship between Perceived Value, Perceived Quality, Customer satisfaction and Re-purchase Intention in Tehran Department Stores [PDF]

‫مدیریت بازرگانی, 2012
Today more than ever customer orientation as the most important competitive advantage has gained an increasing importance. This paper aims to examine the relation between perceived value, perceived quality, customer satisfaction, and re-purchase ...
Bahram Ranjbarian, Majid Rashid Kaboli, Ali Sanayei, Alireza Hadadian   +3 more
doaj   +1 more source

Pengaruh Service Quality, Corporate Image dan Perceived Value terhadap Customer Loyalty yang Dimediasi oleh Customer Satisfaction di Rumah Sakit Advent Manado

Aksara, 2022
Terjadinya pertambahan jumlah rumah sakit dari tahun ke tahun yang pesat mendorong seluruh rumah sakit harus selalu berfokus pada layanan kesehatan yang bermutu.
Shapely Ambalao, Ronny Walean, Marni Roring, Marselina Lay Rihi   +3 more
doaj   +1 more source