Results 131 to 140 of about 2,008,361 (358)
ABSTRACT While ESG (environmental, social, and governance) is emphasized among listed companies for their stakeholders and ESG disclosures, ESG engagement among unlisted companies has been rarely examined due to data limitations. This is particularly problematic for the agri‐food industry that has significant impacts on the environment and consists ...
Ying Wang, Satoru Shimokawa
wiley +1 more source
Customers Suffer From Employee Churn: High Turnover Makes It Harder to Provide Top Service [PDF]
Key Findings: • As rates of voluntary turnover climb within key business units, customers are more likely to report bad customer service. • When new workers arrive, established workers have to take time away from customer service to train the
Center for Advanced Human Resource Studies, ILR School, Cornell University.
core +1 more source
Customer value Dan Customer Experience Terhadap Customer satisfaction
Banyak perusahaan berfokus pada menciptakan pengalaman yang berharga dan berkesan dengan pelanggan. Perkembangan dirasakan salah satunya dalam bidang bisnis Swalayan bisa langsung berbelanja ditempat atau membeli dengan aplikasi omline bagi pelanggan yang malas keluar.
Andria Ningsih, null Rika Novita Sari
openaire +1 more source
ABSTRACT The origin of a product, if associated with good quality, can contribute to building a positive collective reputation, leading to a potential price premium. However, it is conceivable that a producer markets a product by evoking symbols, images, words, and values typical of places other than where it was designed or produced, creating a ...
Annalisa Caloffi +2 more
wiley +1 more source
Purpose To perform risk assessment and analysis of potential infection during stomatology workflow in a hospital in the context of a major infectious disease outbreak, and to determine the key failure modes and measures to prevent and control infection ...
Suqing Yang +4 more
doaj +1 more source
Selecting an IMC Career: Influences, Choices and Destinations [PDF]
Integrated marketing communication incorporates both customer and non-customer stakeholder groups. While the literature commonly refers to this distinction as marketing communication and corporate communication, respectively, and practitioners accept the
Larkin, Ingrid +2 more
core +1 more source
Consumer Preferences for Craft Beer: The Interplay of Localness and Advertising Language
ABSTRACT This study explores the influence of the language of the label, origin of production, and origin of brewing ingredients on Croatian consumers' preferences and willingness to pay for organic craft beer. Employing an online survey and a choice experiment among 223 Croatian alcohol consumers, we find that while there's a willingness to pay a ...
Marija Cerjak +2 more
wiley +1 more source
Exploring the Impact of Menu, Packaging Innovations, and Brand Experience on Brand Evangelism through Customer Engagement: A Study at Starbucks Bandung [PDF]
Fajriana Khayatul Zikra, Arry Widodo, Putu Nina Madiawati
openalex +1 more source
Modeling customer loyalty using customer lifetime value. [PDF]
The definition and modeling of customer loyalty have been central issues in customer relationship management since many years. Recent papers propose solutions to detect customers that are becoming less loyal, also called churners.
Baesens, Bart +2 more
core
Maintaining customer service in a fast food outlet [PDF]
In a fast food outlet, a competitive field, customer service is a crucial factor. Customers are very much concerned about customer service and the quality of the food they get.
Luo, Clark, Vijayakrishnan, Krishnanunni
core

