Many-server queues with customer abandonment: Numerical analysis of their diffusion model [PDF]
Stochastic Systems, 2013 We use a multidimensional diffusion process to approximate the dynamics of aqueue served by many parallel servers. Waiting customers in this queue may abandonthe system without service.
Shuangchi He, Jim Dai
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Novel control strategies for electric vehicle charging stations using stochastic modeling and queueing analysis [PDF]
Scientific ReportsThis study presents a comprehensive analytical framework for modeling electric vehicle (EV) charging infrastructures through a stochastic queueing-theoretic approach that explicitly incorporates critical customer behavioral dynamics.
Shreekant Varshney +8 more
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Predicting customer abandonment in recurrent neural networks using short-term memory
Journal of Open Innovation: Technology, Market and ComplexityCustomer retention, a critical business priority, has become a growing concern, especially in the telecommunications industry. This study addresses the need to anticipate and understand customer churn through the application of Deep Learning models.
Saul Beltozar-Clemente +4 more
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Results in Control and Optimization, 2022 The Erlang A model – an M/M/s queue with exponential abandonment – is often used to represent a service system with impatient customers. For this system, the popular square-root staffing rule determines the necessary staffing level to achieve the ...
Katsunobu Sasanuma +2 more
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A service evaluation of the implementation of a novel digital intervention for hypertension self-monitoring and management system in primary care (SHIP): protocol for a mixed methods study [PDF]
BMC Cardiovascular DisordersBackground Hypertension is a key risk factor for death and disability, and blood pressure reduction is associated with significant reductions in cardiovascular risk.
Anne Smith +17 more
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The Intention to Cart Abandonment in the Context of Multi-Channel Pricing
Annales Universitatis Mariae Curie-Skłodowska Sectio H, Oeconomia, 2023 Theoretical background: Shopping cart abandonment is defined as a situation when the customer chooses products but does not complete the financial transaction.
Ilona Lipowska
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Asymptotic Analysis for Systems with Deferred Abandonment
Mathematics, 2021 This short paper concerns the analysis of the M/M/k queueing system with customer abandonment. In this system, service managers provide a finite buffer space, which is a waiting area that prevents customers from abandoning the system.
Katsunobu Sasanuma
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Application of queueing models with abandonment for Call Center congestion analysis [PDF]
Gestão & Produção, 2020 This paper studies and applies queueing systems to Call Centers regarding the possibility of customer abandonment from the system before being served due to their impatience in waiting for a service.
Sidney Carlos Ferrari, Reinaldo Morabito
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电力工程技术, 2022 Due to the large installed capacity of new energy and the shortage of peak regulation resources on the generation side, there is a serious problem of abandonment of wind and light in the new power system.
REN Jing +5 more
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Customers’ abandonment strategy in an M / G / 1 queue [PDF]
Queueing Systems, 2018 We consider an M/G/1 queue in which the customers, while waiting in line, may renege from it. We study the Nash equilibrium profile among customers, and show that it is defined by two sequences of thresholds. For each customer, the decision is based on the observed past (which determines from what sequence the threshold is taken), and the observed ...
Eliran Sherzer, Yoav Kerner
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