Many-server Queues with Customer Abandonment: Numerical Analysis of their Diffusion Model [PDF]
Stochastic Systems, 2013 We use a multidimensional diffusion process to approximate the dynamics of aqueue served by many parallel servers. Waiting customers in this queue may abandonthe system without service.
J G Dai, Shuangchi He
exaly +8 more sources
Results in Control and Optimization, 2022 The Erlang A model – an M/M/s queue with exponential abandonment – is often used to represent a service system with impatient customers. For this system, the popular square-root staffing rule determines the necessary staffing level to achieve the ...
Katsunobu Sasanuma +2 more
exaly +5 more sources
Predicting customer abandonment in recurrent neural networks using short-term memory
Journal of Open Innovation: Technology, Market, and ComplexityCustomer retention, a critical business priority, has become a growing concern, especially in the telecommunications industry. This study addresses the need to anticipate and understand customer churn through the application of Deep Learning models.
Orlando Iparraguirre-Villanueva +1 more
exaly +4 more sources
Novel control strategies for electric vehicle charging stations using stochastic modeling and queueing analysis [PDF]
Scientific ReportsThis study presents a comprehensive analytical framework for modeling electric vehicle (EV) charging infrastructures through a stochastic queueing-theoretic approach that explicitly incorporates critical customer behavioral dynamics.
Shreekant Varshney +8 more
doaj +2 more sources
Older Adults’ Experiences Navigating Setup of Digital Health Technology: Implementation Report [PDF]
JMIR Formative ResearchBackgroundDigital health and connected technologies may support better health outcomes among older adults, including those with multiple chronic conditions or low engagement in health behaviors.
P Jeffrey Brady +6 more
doaj +2 more sources
A service evaluation of the implementation of a novel digital intervention for hypertension self-monitoring and management system in primary care (SHIP): protocol for a mixed methods study [PDF]
BMC Cardiovascular DisordersBackground Hypertension is a key risk factor for death and disability, and blood pressure reduction is associated with significant reductions in cardiovascular risk.
Anne Smith +17 more
doaj +2 more sources
Segmenting & profiling the deflecting customer: understanding shopping cart abandonment
Procedia Computer Science, 2017 Abstract One of the key factors affecting the e-commerce in any country is the incident of shopping cart abandonment (SCA). The phenomenon occurs either when the consumer is searching for products or when the items have been selected and the consumer is moving towards checkout.
exaly +2 more sources
The Intention to Cart Abandonment in the Context of Multi-Channel Pricing
Annales Universitatis Mariae Curie-Skłodowska Sectio H, Oeconomia, 2023 Theoretical background: Shopping cart abandonment is defined as a situation when the customer chooses products but does not complete the financial transaction.
Ilona Lipowska
doaj +1 more source
Asymptotic Analysis for Systems with Deferred Abandonment
Mathematics, 2021 This short paper concerns the analysis of the M/M/k queueing system with customer abandonment. In this system, service managers provide a finite buffer space, which is a waiting area that prevents customers from abandoning the system.
Katsunobu Sasanuma
doaj +1 more source
Application of queueing models with abandonment for Call Center congestion analysis [PDF]
Gestão & Produção, 2020 This paper studies and applies queueing systems to Call Centers regarding the possibility of customer abandonment from the system before being served due to their impatience in waiting for a service.
Sidney Carlos Ferrari, Reinaldo Morabito
doaj +1 more source