Intelligent data analysis approaches to churn as a business problem: a survey [PDF]
, 2017 Globalization processes and market deregulation policies are rapidly changing the competitive environments of many economic sectors. The appearance of new competitors and technologies leads to an increase in competition and, with it, a growing ...
García Gómez, David +2 more
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Analysis of performance measures to handle medical E-commerce shopping cart abandonment in cloud
Informatics in Medicine Unlocked, 2017 The E-commerce zone is crowded with many Internet users. Medical E-commerce has had significant growth in part because of a great deal of growth in the Indian E-commerce field.
Vedhanayagam Priya +2 more
doaj +1 more source
Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning
IEEE Access, 2022 Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant incoming calls. Without effective staff allocation, improper workforce
Wuttipong Kumwilaisak +4 more
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Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data
, 2023 In the quest to improve services, companies offer customers the opportunity to interact with agents through contact centers, where the communication is mainly text-based. This has become one of the favorite channels of communication with companies in recent years.
Castellanos, Antonio +2 more
openaire +2 more sources
Performance measures of net-enabled hypercompetitive industries: the case of tourism [PDF]
, 2013 This paper investigates the theory and practise of e-metrics. It examines the tourism sector as one of the most successful sectors on-line and identifies best practice in the industry. Qualitative research with top e-Marketing executives demonstrates the
Ajzen +54 more
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IEEE Access, 2020 Cart abandonment is a phenomenon that occurs when a customer begins an online transaction but does not complete the sale until the payment process of an e-marketplace app.
Priscilla Tiffany +3 more
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Hospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings [PDF]
, 2008 This paper examines the production of hospitable experiences within consumer encounters in commercial hospitality spaces. It considers the different dimensions or forms of hospitality and distinguishes between the offer of food, drink, shelter and ...
Aubert-Gamet +48 more
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Holistic assessment of call centre performance
IET Networks, 2017 In modern call centres 60–70% of the operational costs come in the form of the human agents who take the calls. Ensuring that the call centre operates at lowest cost and maximum efficiency involves a trade‐off of the cost of agents against lost revenue ...
Edward A. Smith, John A. Schormans
doaj +1 more source
Kontribusi Ilmu Manajemen dalam Pengembangan Customer Relationship Management (CRM)
Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, 2012 Often found, that not all companies or businesses offering a product that they sell to realize the importance of a service to consumers. This could happen due to the many aspects of customer satisfaction, or products sold is a superior product or a great
Ambar Lukitaningsih
doaj +1 more source
Multiclass multiserver queueing system in the Halfin-Whitt heavy traffic regime. Asymptotics of the stationary distribution [PDF]
, 2011 We consider a heterogeneous queueing system consisting of one large pool of $O(r)$ identical servers, where $r\to\infty$ is the scaling parameter.
Gamarnik, David, Stolyar, Alexander
core +2 more sources