Managing Service Systems with an Offline Waiting Option and Customer Abandonment
Manufacturing & Service Operations Management, 2009 Many service providers offer customers the choice of either waiting in a line or going offline and returning at a dynamically determined future time. The best-known example is the FASTPASS® system at Disneyland. To operate such a system, the service provider must make an upfront decision on how to allocate service capacity between the two lines. Then,
Kostami, V, Ward, A R
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Analysis of Customer Churn in Telecommunication Industry with Machine Learning Methods
Düzce Üniversitesi Bilim ve Teknoloji Dergisi, 2023 In today's conditions, customer loyalty has gained importance with the increase in the competitive environment between companies, the development of marketing strategies and the improvement of companies.
Özge Nalan Bilişik, Damla Tuğba Sarp
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XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company
Mathematics, 2022 The literature related to Artificial Intelligence (AI) models and customer churn prediction is extensive and rich in Business to Customer (B2C) environments; however, research in Business to Business (B2B) environments is not sufficiently addressed ...
Gabriel Marín Díaz +2 more
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Towards strategies to capture and retain mobile ticketing customers [PDF]
EAI Endorsed Transactions on Smart Cities, 2021 INTRODUCTION: When compared to traditional ticketing systems, mobile ticketing has several advantages, allowing ubiquitous and remote access to payments, avoiding queues and replacing notes and coins.
Marta Ferreira +2 more
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Diffusion models for double-ended queues with renewal arrival processes
Stochastic Systems, 2015 We study a double-ended queue where buyers and sellers arrive to conduct trades. When there is a pair of buyer and seller in the system, they immediately transact a trade and leave.
Xin Liu, Qi Gong, Vidyadhar G. Kulkarni
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Investigating the Effects of Re-generated Urban Spaces on the Socio-Economic Performance of the Historical Context of Isfahan (Case study: Imam Ali Square) [PDF]
جغرافیا و برنامهریزی محیطی, 2022 Extended Abstract:IntroductionImam Ali Square (AS) as the most important open space in the northern part of Isfahan with high activity density needs to achieve the desired quantitative and qualitative dimensions.
Hossein Jafari Jeblai +3 more
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Many-server diffusion limits for $G/Ph/n+GI$ queues [PDF]
, 2009 This paper studies many-server limits for multi-server queues that have a phase-type service time distribution and allow for customer abandonment. The first set of limit theorems is for critically loaded $G/Ph/n+GI$ queues, where the patience times are ...
Dai, J. G., He, Shuangchi, Tezcan, Tolga
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The impact of trust in the internet of things for health on user engagement
Digital Business, 2022 The Internet of things (IoT) representing the online exchange of data from real devices is a major revolution that is transforming the whole of society.
Khalid Samhale
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A Symposium on the Fair Trade Laws: Part IV: Indirect Methods of Evading the Fair Trade Laws [PDF]
, 1958 In this paper, we build infinitely many non-radial sign-changing solutions to the critical problem (P)−Δu=|u|[Formula presented]u, in Ω,u=0, on ∂Ω on the annulus Ω:=x∈RN ...
Aubin +31 more
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Coupled queues with customer impatience [PDF]
, 2018 Motivated by assembly processes, we consider a Markovian queueing system with multiple coupled queues and customer impatience. Coupling means that departures from all constituent queues are synchronised and that service is interrupted whenever any of the
De Turck, Koen +2 more
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