Results 231 to 240 of about 4,327,529 (241)

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Werner Reinartz, Peter Verhoef, Manfred Krafft   +2 more
exaly  

An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context

Journal of Retailing and Consumer Services, 2016
Riyad Eid
exaly  

The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image

Journal of Retailing and Consumer Services, 2016
Saman Khajehzadeh, Munyaradzi W Nyadzayo   +1 more
exaly  

An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

Managing Service Quality, 2004
Yonggui Wang, Yongheng Yang, Renyong Chi   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

Creating Enduring Customer Value

Journal of Marketing, 2016
Werner Reinartz
exaly  

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Journal of Services Marketing, 2016
Beomjoon Choi
exaly  

The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective

Tourism Management, 2007
exaly  

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly