Results 61 to 70 of about 4,610,124 (125)
"Do Good, Have Good": A Serial Mediation Analysis of CSR with Customers' Outcomes. [PDF]
Front Psychol, 2020 Ahmed I +5 more
europepmc +1 more source
The Nexus between Green Perceived Quality, Green Satisfaction, Green Trust, and Customers' Green Behavioral Intentions in Eco-Friendly Hotels: A Structural Equation Modeling Approach. [PDF]
Int J Environ Res Public Health, 2022 Hashish ME +4 more
europepmc +1 more source
A Study of the Influence of Organizational Citizenship Behavior on Customer Citizenship Behavior
, 2014 周星，厦门大学管理学院教授、博士生导师，管理学博士；郭功星，厦门大学管理学院博士研究生。【中文摘要】在服务业蓬勃发展的背景下，顾客越来越多地参与到企业的日常经营活动中。采用问卷调查法就组织公民行为对顾客公民行为的影响及作用机制进行探讨，结果发现：组织公民行为会正向影响顾客公民行为；顾客满意在组织公民行为和顾客公民行为之间起着中介作用，即组织公民行为通过正向影响顾客满意进而对顾客公民行为产生积极影响；顾客的信任倾向在组织公民行为与顾客满意之间的关系中起到调节效应。 【Abstract】As China ...
GUO Gong-xing +3 more
core
Customer-Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen? [PDF]
Front Psychol, 2020 Ran Y, Zhou H.
europepmc +1 more source