Results 91 to 100 of about 364,749 (299)

Giving and receiving help in three contexts as predictors of alcohol outcomes in a longitudinal study of sober living house residents

American Journal of Community Psychology, EarlyView.
Abstract Although peer support is central to the social model approach emphasized in sober living houses (SLHs), no longitudinal studies have examined helping among SLH residents. This longitudinal study examined benefits of helping in three contexts among SLH residents. Data were from 205 participants entering 28 SLHs across 2021–2023. Interviews were
Sarah E. Zemore, Elizabeth Mahoney, Meenakshi S. Subbaraman, Amy A. Mericle, Douglas L. Polcin   +4 more
wiley   +1 more source

Development and validation of the Customer Engagement Orientation scale: Assessing firms’ customer engagement orientation and its impact on performance

Entrepreneurial Business and Economics Review
Objective: The article aims to develop and validate a new scale – Customer Engagement Orientation (CENOR) – to measure a firm’s customer engagement orientation and to provide evidence of its impact on firm performance.
Katarzyna Żyminkowska, Izabela Kowalik, Agnieszka Pleśniak   +2 more
doaj   +1 more source

ENHANCING CUSTOMER RETENTION: THE ROLE OF CUSTOMER SATISFACTION AND DELIGHT IN THE AUTHORIZED AUTOMOTIVE AFTER-SALES SERVICE SECTOR [PDF]

Journal of Applied Structural Equation Modeling
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight
Choi-Meng Leong, Jun-Hwa Cheah, Hiram Ting, Rodney Lim, Adlin Baizura binti Ariffin, Xin-Jean Lim   +5 more
doaj   +1 more source

Effects of customer engagement behavior on customer loyalty

Pressacademia, 2017
In this research, personal caring service field consumer are analyzed  consumer behavior participation effect of the customers loyalty. This research is considered as a descriptive study, personal caring service consumers structured questionnaire administered data was obtained by convenience sampling method.
TASKİN, Ercan, DEMİRAG, Fatma
openaire   +2 more sources

A community‐driven approach to address substance use and create a Great Plains American Indian addiction and recovery research agenda

American Journal of Community Psychology, EarlyView.
Abstract Substance use, specifically opioid and methamphetamine use, is of increasing concern among American Indian (AI) populations in the Great Plains. This community‐driven participatory study investigated the impacts of substance use and community‐defined needs in treating addiction.
Brynn Luger, Anna Kihlström, Brinda Sivaramakrishnan, Allison Kelliher, Frankie Kropp, Carmen Rosa, T. John Winhusen, Donald Warne, the CTN0129 participating Tribal communities   +8 more
wiley   +1 more source

The Effort to Create Customer Engagement on Customer E_Banking (Empirical Studies on Bank BNI Regional Semarang)

Jurnal Dinamika Manajemen, 2016
This study focused on testing the effect of variable customer value, support systems and knowledge of the customer's products to customer satisfaction and its impact on customer engagement. This study selects the object user's e-banking customers of Bank
Alimuddin Rizal Rivai, Wahyudi Wahyudi
doaj   +1 more source

Customer engagement and value co-creation [PDF]

, 2015
Contemporary markets are increasingly interconnected , with actors no longer seen as part of linear value chains but existing in networks of service systems where interaction, collaboration and experience sharing take place (Jaakkola, Helkkula & Aarikka -
Alexander, Matthew, Jaakkola, Elina
core  

Values and behaviours: using the Ten Essential Shared Capabilities to support policy reform in mental health practice [PDF]

, 2009
This paper will review aspects of current policy in mental health with specific reference to policy that has a values focus. In this context, values refers to the standards and expectations we hold and which we use to guide aspects of practice ...
Argyris C, Brabban A, Care Services Improvement Partnership &, Carr S, Darzi L, Department of Health, Department of Health, Department Of Health, Department of Health, Department of Health, Department of Health, Department of Health, Department of Health, Government, Lipsky M, Nichols D, Richards N, Woodbridge K   +17 more
core   +1 more source

Measuring Healthcare Workers' Workplace Violence Exposure Over Time Using Workers' Compensation Claims

American Journal of Industrial Medicine, EarlyView.
ABSTRACT Background Workplace violence towards healthcare workers impacts workforce stability and patient care delivery. California passed a workplace violence prevention standard, phased in during 2017‐2018, requiring enhanced tracking and training in healthcare workplaces.
Rachel Odes, Soo‐Jeong Lee, OiSaeng Hong, Wan‐chin Kuo   +3 more
wiley   +1 more source

A message from the Associate Dean for Diversity and Community Engagement [PDF]

, 2017
Diversity: the richness in human differences. Why is diversity important? A wide variety of experiences and points of view mean that we get to look at issues from all angles rather than just one. Inclusion: the active, intentional, and ongoing engagement
Lopez, MD, Bernard
core   +1 more source