Customer experience evaluation - Open Access .click

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Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

International Journal of Information Management, 2020
Ali Abdallah Alalwan
exaly

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Journal of Business Research, 2021
Lara Penco
exaly

“Welcome Old Mate, Deal with It Newcomer” — Web Site Customer Support Evaluation Based on Customers’ Experience Level

2007
User friendliness should be the aim of every web site design, but consumers with different levels of online shopping experience perceive different features as user friendly. Prior research has shown that the purchasing channel selection of consumers is influenced by many variables, for example Internet self-efficacy and prior online shopping experience.
openaire +1 more source

Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience

Behavior and Information Technology, 2006
M. Petre, S. Minocha, Dave Roberts
semanticscholar +1 more source

Fuzzy dual experience-based design evaluation model for integrating engineering design into customer responses

, 2016
Rui-Yang Chen
semanticscholar +1 more source

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

International Journal of Information Management, 2020
Si Shi, Yi Wang
exaly

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek
exaly

User experience evaluation in an automotive context