Customer experience management - Open Access .click

Results 191 to 200 of about 1,525,994 (349)

Management of customer experiences-the case of Ritz-Carlton hotel

, 2023
Ioanna Dimitrakaki
openalex +1 more source

Academic misconduct appeal services in China: Platform logics, self‐platformization and implications for integrity education

British Educational Research Journal, EarlyView.
Abstract Academic misconduct appeal services have quietly emerged within China's education marketplace, with commercial agencies promoting themselves on social media to assist international students facing misconduct hearings. While existing research on academic integrity has emphasized prevention and detection, far less attention has been paid to what
Gengyan Tang, Sarah Elaine Eaton, Wei Cai +2 more
wiley +1 more source

How employees of Korean franchise restaurants perceive older adult kiosk accessibility. [PDF]

Front Public Health
Jang C, Kim S.
europepmc +1 more source

Research on Customer Experience Management and Service Innovation in Conference Events

Lina Huang
openalex +2 more sources

Strategies of Sufficiency Under Institutional Complexity: A Study in the German Food Industry

Business Strategy and the Environment, EarlyView.
ABSTRACT Organizations face increasing institutional complexity as they navigate competing demands from their institutional environment regarding financial performance and environmental responsibility. In our study, we examine how 39 award‐winning organizations in the German food industry frame sufficiency, a sustainability strategy focusing on ...
Lena Leifeld, Simon Oertel
wiley +1 more source

Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints. [PDF]

J Patient Exp
Coelho JV, Barbosa LDC.
europepmc +1 more source

Can Hybrid Organisations Solve the Paradox of the Triple Bottom Line, and Does It Need Solving?

Business Strategy and the Environment, EarlyView.
ABSTRACT This study investigates how B Corp certification enables hybrid organisations to integrate competing institutional logics of market and social purpose. Through a two‐stage qualitative design combining cross‐sector interviews with B Corps and an in‐depth case study, with a total of 30 participants, we analyse how certification supports hybrid ...
Ruth Cherrington +3 more
wiley +1 more source

Public healthcare as a destroyer of value - a customer perspective. [PDF]

J Health Organ Manag
Hurme P.
europepmc +1 more source

Build customer loyalty through correlation management and experience with satisfaction mediation

Kadek Bagus Putra Permana, Ni Putu Nina Eka Lestari +1 more
openalex +2 more sources

Does ESG Investing Pay off? Comparing the Performance of ESG and Traditional ETFs Across European and US Markets

Business Strategy and the Environment, EarlyView.
ABSTRACT Investors have long recognized the importance of firms in promoting sustainability, leading to the rise of socially responsible investment (SRI). Specifically, there is a growing preference for exchange‐traded funds (ETFs) that prioritize environmental, social, and governance (ESG) principles.
Sandra Tenorio‐Salgueiro +3 more
wiley +1 more source

customer relationship management
customer retention
service quality

customer advocacy
customer intelligence
customer satisfaction

engineering
customer to customer
loyalty business model