Results 291 to 300 of about 752,395 (306)

The Role of Customer Engagement Behavior in Value Co-Creation

Journal of Service Research, 2014
Elina Jaakkola, Matthew Alexander
exaly  

Ziele des Customer Experience Management

2023
openaire   +1 more source

The New Customer Experience Management

2022
openaire   +1 more source

Customer relationship management and customer experience

2008
openaire   +1 more source

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly  

Customer Experience Management Rebooted

2017
openaire   +1 more source

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan

International Journal of Information Management, 2013
exaly  

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly