Customer experience management - Open Access .click

Results 281 to 290 of about 752,395 (306)

Some of the next articles are maybe not open access.

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya M Johnson +2 more
exaly

Customer-Experience-Management bei Covestro

2019
Unternehmen und Kunden haben heute über zahlreiche Medien Berührungspunkte. Die Digitalisierung fördert neue Erwartungen bezüglich Informationsverfügbarkeit, Kontaktarten und Geschwindigkeit. Dies erfordert, neue Geschäftsfunktionen zu integrieren, um über Kundenerfahrungen ein besseres Verständnis der Kundenwünsche zu bekommen.
openaire +1 more source

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Juric +2 more
exaly

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
Youjae Yi, Taeshik Gong
exaly

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux
exaly

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly