Results 341 to 349 of about 1,525,994 (349)
Some of the next articles are maybe not open access.

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly  

Conceptualizing the Convergence Model of Business Process Management and Customer Experience Management

International Conference on Business Process Management, 2019
Dino Pavlic, M. Ćukušić
semanticscholar   +1 more source

Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand

Journal of Business Research, 2012
Angella J Kim, Eunju Ko
exaly  

The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness

Management Science, 2013
Henri Servaes, Ane Tamayo
exaly  

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
Youjae Yi, Taeshik Gong
exaly  

Corporate Social Responsibility, Customer Satisfaction, and Market Value

Journal of Marketing, 2006
Cb Bhattacharya
exaly  

Customer Experience Management – Der Weg ist das Ziel

, 2018
Kevin Goldhausen
semanticscholar   +1 more source

Influencing Factors in Customers’ Intention to Re-visit Resort Hotels: The Roles of Customer Experience Management and Customer Value

, 2018
B. S. Luturlean   +3 more
semanticscholar   +1 more source

Customer Experience Management – wie man Kunden begeistern kann

, 2018
R. Kreutzer
semanticscholar   +1 more source
customer relationship management
customer retention
service quality
customer advocacy
customer intelligence
customer satisfaction
engineering
customer to customer
loyalty business model
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