Results 91 to 100 of about 243,760 (305)

Co‐designing a telepractice journey map with disability customers and clinicians: Partnering with users to understand challenges from their perspective

open access: yesHealth Expectations
Introduction Telepractice has the potential to align with the directive to reduce inequalities by United Nations Sustainable Development Goal 10. Telepractice additionally addresses a national digital health strategic plan for accessible digitally ...
Cloe Benz   +13 more
doaj   +1 more source

Understanding the customer journey through the prism of service design methodology. [PDF]

open access: yes, 2016
Purpose: This chapter explores how use of the service design methodology can contribute to in-depth understanding of the customer journey and to the design of service improvement interventions aimed at enhancing customer experience.
Baranova, Polina
core  

Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation [PDF]

open access: yes, 2019
Academic research on sustainability in the hospitality industry is scarce and fragmented, and requires a general structure to lend coherence to its approach.
ESTRADA, MARTA   +3 more
core   +2 more sources

A Business Framework for Product Take‐Back—A Structured Multiple‐Case Analysis

open access: yesBusiness Strategy and the Environment, EarlyView.
ABSTRACT The potential of take‐back systems remains largely unrealized as initiatives have proven difficult to implement in practice. The question is why we do not see more take‐back systems given the substantial environmental benefits. We try to understand the challenges and stumbling blocks in setting up take‐back from a business perspective.
Rasmus Jørgensen, Torben Pedersen
wiley   +1 more source

Beauty Tech—Customer Experience and Loyalty of Augmented Reality- and Artificial Intelligence-Driven Cosmetics

open access: yesDigital
Cosmetics companies are increasingly integrating augmented reality and artificial intelligence technologies into products and services referred to as beauty tech; consumer perceptions of these solutions, however, remain understudied.
Jens K. Perret, Jana Schwientek
doaj   +1 more source

65+ Membership Scheme [PDF]

open access: yes, 2015
This report shares the journey of three partners' experiment with digital technology to address societal challenges linked to ageing and social isolation.
Burley, Tim, Lane, Ollie, Windle, Amanda
core  

Co-Create Solutions: Innovate or Evaporate: the Value Driven PMO [PDF]

open access: yes, 2019
Project Management Offices (PMOs) are commonplace in today’s technology-driven healthcare organizations. This case study is about a Middle Eastern PMO that was instrumental in opening a greenfield hospital and optimizing the services provided by the ...
Langston, Craig Ashley   +2 more
core   +1 more source

Resource‐Centered Transformation Paths: The Role of Digital Transformation in Optimizing SME Resources for Sustainable Entrepreneurship

open access: yesBusiness Strategy and the Environment, EarlyView.
ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley   +1 more source

How consumer digital signals are reshaping the customer journey. [PDF]

open access: yesJ Acad Mark Sci, 2022
Schweidel DA   +11 more
europepmc   +1 more source

Redesigning an Online Store User Interface: A User-Centered Design Approach

open access: yesJournal for Advancement of Marketing Education, 2019
## Purpose of the Study This study aims to provide a user-centered website design pedagogy for the website development curriculum. ## Method/Design and Sample A user-centered website design pedagogy was developed through project-based experiential ...
Kiseol Yang
doaj   +1 more source

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