Results 281 to 290 of about 243,760 (305)

Effective customer journey design: consumers’ conception, measurement, and consequences

Journal of the Academy of Marketing Science, 2019
Christian Homburg
exaly  

Digitale Customer Journey

2022
openaire   +1 more source

THE CUSTOMER JOURNEY

2022
openaire   +1 more source

Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice

Journal of Interactive Marketing, 2018
Peter Maas
exaly  

Customer Shopping Journey

Barbara E. Kahn, Elizabeth N. Johnson
openaire   +1 more source

Customer Experience (CX) and Customer Journey

2023
openaire   +1 more source

Understanding customer journey from the lenses of complexity theory

Service Industries Journal, 2019
Kaan Varnali
exaly  

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

Journal of Business Research, 2019
Yulia Vakulenko, Daniel Hellström
exaly  

Customer Complaint Journey

2022
openaire   +1 more source

Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey

Journal of Retailing and Consumer Services, 2020
exaly