Results 241 to 250 of about 3,138,918 (252)

How to create a realistic customer journey map

Business Horizons, 2017
Mark S Rosenbaum
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C. Verhoef
exaly  

Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey

Journal of Retailing and Consumer Services, 2020
Frances Gunn
exaly  

Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario

Communications in Computer and Information Science, 2014
Younghwan Pan
exaly  

Using the customer journey to road test and refine the business model

Strategy and Leadership, 2013
B Joseph Pine
exaly  

Integrating Satisfaction and Cultural Background in the Customer Journey: A Method Development and Test

Journal of International Consumer Marketing, 2017
Kenny Basso, Daniel De Salles Canfield
exaly  

A Study Customer Journey Map for User Experience Analysis of Information and Communications Technology Service

Lecture Notes in Computer Science, 2015
Jin Ho Lee
exaly  

A Design Process for a Customer Journey Map: A Case Study on Mobile Services

Human Factors and Ergonomics in Manufacturing, 2016
Heekung Moon, Sung H. Han, Sang W Hong
exaly  

Loyalty Formation for Different Customer Journey Segments

Journal of Retailing, 2019
Peter C. Verhoef, Dennis Herhausen, Kristina Kleinlercher   +2 more
exaly  

Development of a Model for the Application of the Circular Economy in Hotels and Restaurants Through the ‘Customer Journey Map’

SpringerBriefs in Business
Joaquin Sanchez-Planelles, Gabriela Ribes-Giner   +1 more
exaly