Dynamic Evolution and Transformative Trends in the Consumer Market: A Technology Paradox Perspective
ABSTRACT The consumer market is defined by tensions arising from the clash between technological advancement and consumer psychology. Current research lacks a unifying framework to explain these contradictions. Addressing this gap, we introduce a conceptual model based on technology paradox theory, which maps the dynamic process from antecedents ...
Chanaka Jayawardhena +3 more
wiley +1 more source
Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review. [PDF]
Voorheis P +5 more
europepmc +1 more source
The Rise of Human–Computer Integration in Marketing: A Theory Synthesis
ABSTRACT Human–computer integration (HCInt) technologies, which merge human bodily, cognitive, and sensory functions with computational processes, are reshaping the foundations of consumer experience. Unlike traditional human–computer interaction, HCInt entails adaptive and reciprocal coupling through AI‐driven augmentation, wearables, muscle–computer ...
Carlos Velasco +5 more
wiley +1 more source
A double diamond model-based approach to the innovative design of mobility scooters for the older adults. [PDF]
Wang X, Zhao Z, Yuan H, Ai H.
europepmc +1 more source
Experience Therapy: How Service Experiences Regulate Everyday Negative Affect
ABSTRACT In today's fast‐paced and high‐pressure society, maintaining emotional well‐being requires effective strategies for managing everyday negative affect. This research examines the role of service experiences in reducing negative affect and introduces experience therapy as a novel strategy for affect regulation.
Chang Ma +3 more
wiley +1 more source
Conceptual Model for the Integration of Marketing Strategies and Biomedical Innovation in Patient-Centered Care: Mixed Methods Study. [PDF]
Das Gupta A, Yadav Y.
europepmc +1 more source
Identifying and explaining inter-peak cycling behaviours within the London Cycle Hire Scheme Conference [PDF]
Beecham, R., Bowerman, A., Wood, J.
core
ABSTRACT AI‐driven personalization now structures search, recommendation, pricing, and service across the consumer journey, heightening a core dilemma: maximizing relevance and efficiency without compromising autonomy and trust. This article advances a capability‐based account of responsible personalization.
Yu‐Ming Hsu
wiley +1 more source
Social Cognitive Skills in Electric Vehicle Sales: Understanding Empathy, Trust, and Decision-Making in Sustainable Mobility Markets. [PDF]
Escobar-Miranda S +1 more
europepmc +1 more source
Customer Experience: Heterogeneity Insights From Meta‐Analytic Synthesis
ABSTRACT Overlooking heterogeneity (variability) in customer experience (CX) can lead to incomplete theoretical insights and suboptimal managerial decisions. To address this issue, this article reviews the causes of heterogeneity in extant meta‐analyses of CX research (n: 91).
Wagner Junior Ladeira +5 more
wiley +1 more source

