Competitiveness of firms, performance and customer orientation measures – empirical survey results
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2011 The purpose of this paper is to presents results from two empirical surveys concerning selected factors which can be connected to customer orientation, performance and competitiveness of firms.
Alena Klapalová
doaj +1 more source
Effect of Openness to Change, Empowerment, Customer Orientation, and Marketing Innovation to Resilience and Survival of a Convenience Store Business in the Midst of Covid-19 Pandemic [PDF]
, 2022 Teuku Rian Aulia, Budi W. Soetjipto
openalex +1 more source
PENGARUH PEMASARAN RELASIONAL PELANGGAN TERHADAP KINERJA PENJUALAN OUTLET TEH DANDANG BIRU (Studi Kasus pada PT. Kartini The Nasional Depo Sragen) [PDF]
, 2016 The objective of this study isto examine the effect of marketing communication, customer orientation, and salesperson’s competency on customer relationship marketing and outletsales performance. The study was conducted in PT.
ERNAWATI, Fransiska Heru
core
Can Hybrid Organisations Solve the Paradox of the Triple Bottom Line, and Does It Need Solving?
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates how B Corp certification enables hybrid organisations to integrate competing institutional logics of market and social purpose. Through a two‐stage qualitative design combining cross‐sector interviews with B Corps and an in‐depth case study, with a total of 30 participants, we analyse how certification supports hybrid ...
Ruth Cherrington +3 more
wiley +1 more source
Dysfunctional customer behavior influences on employees' emotional labor: The moderating roles of customer orientation and perceived organizational support. [PDF]
Front Psychol, 2022 Cheng P, Jiang J, Xie S, Liu Z.
europepmc +1 more source
The Role of Electronic Services in Transformational Government: A Unified Services Theory Perspective and Implications for Trust [PDF]
, 2011 A major difficulty in deriving practical managerial insights from the transformational government perspective is that in the existing literature ‘transformation’ is usually expressed in terms of desirable qualities rather than concrete transformation of ...
Batista, Luciano
core
Credit Risk Assessment in the Climate Shadow: Evidence From White and Grey Literature
Business Strategy and the Environment, EarlyView.ABSTRACT Climate change is reshaping financial stability, making climate risk a critical component of banks' risk management. However, the absence of standardized frameworks validated by central authorities hinders banks' ability to integrate climate risk into existing credit risk models.
Rodolfo Raimondi +3 more
wiley +1 more source
Agility and Innovativeness: The Serial Mediating Role of Helping Behavior and Knowledge Sharing and Moderating Role of Customer Orientation. [PDF]
Behav Sci (Basel), 2022 Park S, Cho K.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the combined impacts of Industry 4.0 (I4.0) technologies and digital transformation (DT) on sustainable consumption and production (SCP) and on the value creation (VC). It also examines the moderating influence of digital and environmental strategies on these outcomes.
Sajid Nazir +5 more
wiley +1 more source