Results 241 to 250 of about 9,693 (262)

Proactive customer orientation and its role for creating customer value in global markets

Journal of the Academy of Marketing Science, 2010
Daniel J Flint, Christopher P Blocker, Matthew B Myers   +2 more
exaly  

Customer Orientation, Learning Orientation, and New Service Development: An Empirical Investigation of the Swiss Hotel Industry

Journal of Hospitality and Tourism Research, 2011
Kayhan Tajeddini
exaly  

Activating Customer Orientation

2006
openaire   +1 more source

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Journal of Service Research, 2007
Alison Dean
exaly  

Developing Customer Orientation

2001
openaire   +1 more source

How manufacturer market orientation influences B2B customer satisfaction and retention: empirical investigation of the three market orientation components

Journal of Business and Industrial Marketing, 2015
Chiquan Guo
exaly  

Customer orientation and performance: a study of SMEs

Management Decision, 1998
Kwaku Appiah-Adu, Satyendra Singh
exaly  

Walgreens — Customer Orientation

2004
openaire   +1 more source

Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

Journal of Service Management, 2004
Thorsten Hennig-Thurau
exaly  

An attitude-behavior model of salespeople’s customer orientation

Journal of the Academy of Marketing Science, 2005
Ruth Stock, Wayne D Hoyer
exaly