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Strategic Thinking and Entrepreneurial Orientation as Drivers of Adaptive Resilience in Global Manufacturing SMEs: A Narrative Review of Dynamic Capabilities and Cross-Context Variations. [PDF]

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Ongesa Nyamboga T.
europepmc   +1 more source

Interaction-aware agent-based simulation of customer trajectories in retail stores with transformer architectures. [PDF]

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Horikomi T, Mizuno T.
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Developing a customer orientation

Journal of Consumer Marketing, 1995
Customer orientation is a fine ideal. Making it a reality is difficult for many organizations. Provides a framework to guide management through the process of building a customer‐driven philosophy. It is hoped that by means of such a framework it will be possible to evaluate an organization′s customer orientation profile, and to provide the basis for a
Sonny Nwankwo
exaly   +2 more sources

The customer orientation of financial advisers

Journal of Financial Services Marketing, 2008
Customer orientation, the disposition to meet customers' needs, is central to creating satisfactory relationships with clients. Yet to date, no research has examined the customer orientation of financial planners despite a number of recent scandals in the mutual fund industry that directly affected investors.
Diane Halstead, Michael A. Jones, Vance P. Lesseig, Thomas I. Smythe   +3 more
openaire   +1 more source

Customer-oriented strategic systems

The Journal of Strategic Information Systems, 1991
Abstract Three recurring questions concerning strategic applications of information technology are (a) how can companies be first in implementing strategic systems? (b) how should their development and implementation be managed? and (c) what do strategic systems really contribute to the company?
Blaize Horner Reich, Sid L. Huff
openaire   +1 more source

Customer Oriented PACS

2009
During the early development phase of PACS, its implementation was mainly a matter of the radiology department. This is changing rapidly, and PACS planning is increasingly seen in the context of a hospital-wide or regional approach. With increased networking among healthcare institutions and the growing relevance of teleradiology scenarios, PACS ...
Carrison K.S. Tong, Eric T.T. Wong
openaire   +1 more source

Whose customer orientation? Exploring the relationships between leaders, team customer orientation climate and customer satisfaction

Journal of Service Theory and Practice, 2023
PurposeTeam leaders play a vital role in achieving superior team performance. However, their role in implementing the organizational customer orientation strategy is not well understood. Drawing on social exchange theory, this study investigates how team leader customer orientation affects team customer orientation climate and team performance (i.e ...
Xin Zhao, Na Fu, Xiaoning Liang
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Customer Oriented Design

SAE Technical Paper Series, 2001
<div class="htmlview paragraph">Product development oriented by costumer, for a sub “B” market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [<span class="xref">1</span>].
Valdir Pereira Ventura, Paulo Ricardo Malisano   +1 more
openaire   +1 more source

Barriers to customer‐orientation

European Journal of Marketing, 2002
Illustrates that a crucial dimension to any strategy to deliver customer‐orientation is that of the organisation’s cultural dynamics. If these are ignored, implementation may well fail. Within the marketing discipline this issue is, however, usually only touched upon.
openaire   +2 more sources