Results 281 to 290 of about 342,984 (304)

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux
exaly  

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly  

Customer Centricity—More Than just Customer Orientation

2023
openaire   +1 more source

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas W Gruen
exaly  

Activating Customer Orientation

2006
openaire   +1 more source

Walgreens — Customer Orientation

2004
openaire   +1 more source

The Role of Customer Engagement Behavior in Value Co-Creation

Journal of Service Research, 2014
Elina Jaakkola, Matthew Alexander
exaly  

EFFECTIVE CUSTOMER ORIENTATION

2008
openaire   +1 more source

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly