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Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value

open access: yesUncertain Supply Chain Management, 2021
There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as ...
Martinus Tukiran, P. Tan, Widodo Sunaryo
semanticscholar   +2 more sources

Customer Perceived Value: A Comprehensive Meta-analysis

open access: yesJournal of Service Research, 2023
Customer perceived value (CPV) is a cornerstone of marketing literature. However, myriad studies have generated contradictory empirical findings. In addition, though some existing literature reviews help clarify the conceptual foundations of CPV, the ...
Markus Blut   +4 more
semanticscholar   +4 more sources

Customer perceived value in high growth firms [PDF]

open access: yesCuadernos de Economía, 2018
The past twenty years have seen increased importance attached to high growth firms (HGFs). Despite decades of research, our knowledge of HGFs remains limited.
Suzanne Mawson
doaj   +4 more sources

Work engagement and perceived customer value, the mediating role of meaningfulness through work

open access: goldSouth African Journal of Economic and Management Sciences, 2021
Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation ...
Marita Heyns   +2 more
doaj   +3 more sources

Customer Perceived Value of Blind Box to Customer Satisfaction and Customer Loyalty [PDF]

open access: yesSHS Web of Conferences, 2023
A blind box economy has emerged in 2019, reflecting new consumption psy-chology among the young Z generation. Based on previous studies on Customer Perceived Value (CPV), customer satisfaction, and customer loyalty, this study analyzes 12 blind box ...
Zhang Zihan
doaj   +2 more sources

The Effect of Multidimensional Consumer Perceived Value on Customer Satisfaction and Purchase Intention of Organic Food

open access: goldHabitat, 2023
The rapid and widespread growth of the organic food market is considered to become one of the largest growing markets in the food industry. The main objective of this research is to investigate and evaluate the effect of multidimensional consumer ...
Ach Ainur Rohman   +2 more
doaj   +3 more sources

CUSTOMER PERCEIVED VALUE DAN CUSTOMER TRUST: IDENTIFIKASI KEPUASAN DAN LOYALITAS KONSUMEN GO-CAR

open access: yesJournal of Management and Business Review, 2019
Tujuan penelitian ini adalah untuk mengetahui pengaruh customer perceived value dan customer trust terhadap kepuasan dan loyalitas konsumen. Studi kasus pada mahasiswa Universitas sriwijaya kampus Palembang pengguna Go-car.
Yeri Resika   +2 more
doaj   +2 more sources

Design and Application of Experience Management Tools from the Perspective of Customer Perceived Value: A Study on the Electric Vehicle Market

open access: yesWorld Electric Vehicle Journal
The electric vehicle (EV) market is expanding rapidly, highlighting the need for enhanced customer perceived value to foster loyalty and competitive differentiation.
Yuanyuan Xu   +4 more
doaj   +2 more sources

Exploring the relationships among service quality features, perceived value and customer satisfaction [PDF]

open access: yesJournal of Industrial Engineering and Management, 2009
The purpose of this paper is to explore the relationships among service quality features (responsiveness, assurance, and empathy), perceived value and customer satisfaction in the context of Malaysia.
Azman Ismail   +2 more
doaj   +2 more sources

PERCEIVED CUSTOMER VALUE AND PERCEIVED RELATIONSHIP QUALITY IN RETAIL

open access: greenDIEM : Dubrovnik International Economic Meeting, 2020
Quality relationships with customers are the very essence of relationship marketing. It is necessary to create and deliver customer value to develop relationship marketing successfully, and to gain sustainable customer loyalty. Having in mind contemporary customers who look for higher customer value the question arises as to whether delivery of higher ...
Sandra Jelčić, Mirela Mabić
openalex   +3 more sources

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