Results 11 to 20 of about 823,272 (398)
PENGARUH CUSTOMER PERCEIVED VALUE TERHADAP CUSTOMER RETENTION : (Survei pada Tamu Individu Reguler yang Menginap di Grand Royal Panghegar) [PDF]
, 2017 ABSTRAK Ilmi Noer Andriyanti, 1304555, “Pengaruh Customer Perceived Value terhadap Customer Retention” (Survei pada tamu individu reguler yang menginap di Grand Royal Panghegar), di bawah bimbingan Dr.
Andriyanti, Ilmi Noer
core +2 more sources
Customer Experience and Behavioral Intentions: The Mediation Role of Customer Perceived Value
International Journal of Scientific Research and Management, 2019 The overarching aim of this research is to empirically test the effect of customer experience on customer perceived value and behavioral intentions while assessing the mediating role of customer perceived value.
Fortune Edem Amenuvor +3 more
openalex +3 more sources
The Influence of Hotel Customer Demographics Differences on Customer Perceptions [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel ...
Juliana +4 more
doaj +1 more source
SEISENSE Journal of Management, 2021 Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry Design/Methodology ...
Daniel Kipkirui Langat +2 more
doaj +1 more source
The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty [PDF]
Management Science Letters, 2021 This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities.
Khawaja, Lama +2 more
doaj +1 more source
İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 2022 The concept of customer participation, which creates value in hospitality business, is expressed as the inclusion of customers in service production and delivery process (Bendapudi and Leone, 2003).
Müjde Aksoy, Emine Kambur
doaj +1 more source
Marketing and Business Strategy, 2023 The purpose of this study was to determine the effect of product quality and customer-perceived value on repurchase. The method used in this research is explanatory research with a quantitative approach. The population in this study are all consumers who
Isnabillah Noviana, Dinda Oktavia
semanticscholar +1 more source
Physical Culture and Sport: Studies and Research, 2022 The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers.
Sevilmiş Ali +3 more
doaj +1 more source
The American Customer Satisfaction Index (ACSI): A sample dataset and description
Data in Brief, 2023 This article provides a sample of survey data collected by the American Customer Satisfaction Index (ACSI). Using online sampling and stratified interviewing techniques of actual customers of predominantly large market-share (“large cap”) companies, the ...
Forrest V. Morgeson, III +3 more
doaj +1 more source
The influence of CSR on perceived value, social media and loyalty in the hotel industry [PDF]
Spanish Journal of Marketing-ESIC, 2019 Purpose – This study aims to examine how perceptions of corporate social responsibility (CSR) activities (i.e. environment, society and stakeholders) enhance perceived value, social media engagement to win customer loyalty in the hotel industry.
Abdulalem Mohammed, Abdullah Al-Swidi
doaj +1 more source