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2011 International Conference on Computer Science and Service System (CSSS), 2011
This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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This paper discusses the concept of customer value, customer perceived value at first. The authors next bring forward the value orientations, value dimensions and the metrics. After that, this paper builds a model which researches the relation among customer perceived value dimensions, customer satisfaction, and customer value of service enterprises ...
null Min Li, null Tao Li, null Bin Hou
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Customer-Perceived Value of Medical Tourism
2015The combination of medical treatment and tourism seems to be a promising and relatively new type of niche tourism. The globalization of health care has given rise to a new form of tourism that is commonly known as health tourism. Within the health tourism arena, medical tourism is among the fastest growing sectors.
Eunhee Sung, Wilson Ozuem
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The Research of the Influence of Customer Perceived Value to Customer Satisfaction in Mobile Games
2015With the popularity of LTE technology, the mobile industry is booming and the market size of the mobile industry is expanding. The major Internet companies have entered the mobile gaming market, resulting in an increasingly competitive market. Under this background, mobile games have then become an emerging market in online game industry in the past ...
Kailiang Zhang, Yumi Asahi
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Customer Perceived Values and Consumer Decisions
2014Building on findings from previous research on dimensions of Consumer Perceived Values (CPVs), an Integrated Consumer Perceived Value Model comprising utilitarian, hedonic, and social values is proposed to explain observed consumer decisions (viz. purchase or do not purchase), and to provide new frontiers for consumer behaviour research.
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Reconceptualizing customer perceived value: the value of time and place
Managing Service Quality: An International Journal, 2004Considering the empowered customer interacting with technology‐based self‐services, temporal and spatial access can be argued to influence service delivery. However, service management models have not considered the value of the service delivery at various locations and time frames not controlled by the service provider.
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Customer Perceived Value—A Key in Marketing of Integrated Solutions
2017Value creation and value perception are essential concepts for a marketer—if you understand what kind of value should be created for the customer you have an edge over your competitors. The customer perceived value is not, however, an easy task to understand. It is especially complicated in case of integrated solutions, which are usually highly complex
Helander Nina +3 more
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Customer Perceived Value Accounting
Controlling, 2004Regina Schröder, Friederike Wall
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Exploring customer perceived value in mobile phone services
International Journal of Mobile Communications, 2012The purpose of this study is to identify perceived values in mobile phone services, and further explore the relationships among perceived value, customer satisfaction, and customer loyalty. A mediated regression analysis was used and 218 savvy mobile phones users in Taiwan were investigated.
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