Differences and Impact Factors between Customer Expected Value and Customer Perceived Value [PDF]
In recent years, as the concept of customer value has attracted raising attention among marketing researchers and practitioners, more enterprises start to take customer value strategies in order to increase profits and ensure sustainable development. Basically, the variety of customer value has been brought by the differences between customer expected ...
Saili Tang, Mingli Zhang
openaire +1 more source
Determinants of customer intentions to continue using full-service airlines in Indonesia
This study aims to identify whether the influence of experience quality, price fairness, and sales promotion on continuous usage intention is mediated by customer perceived value, trust, and satisfaction with full-service airlines in Indonesia.
Yasintha Soelasih +2 more
doaj +1 more source
Pengaruh Brand Awareness, Brand Image dan Customer Perceived Value Terhadap Purchase Intention
This study aims to determine the effect of brand awareness, brand image, and customer perceived value on purchase intentions. The sampling technique used in this study is nonprobability sampling by purposive sampling using a quantitative approach by ...
Luki Lukmanul Hakim, Keni Keni
semanticscholar +1 more source
Tujuan penelitian ini adalah untuk mengetahui Peran Customer Perceived Value Sebagai Mediasi pengaruh Kualitas Layanan Online Terhadap Keputusan Pembelian. Penelitian ini dilakukann di kota Denpasar. Jumlah sampel yang diambil sebanyak 112 orang.
Ni Komang Putri Ratnaningtyas +1 more
doaj +1 more source
Pengaruh Customer Value, Perceived Enjoyment dan Online-word-of-mouth terhadap Purchase Decision Wisatawan Lokal ke Bali [PDF]
Penelitian ini bertujuan untuk mengetahui pengaruh customer value, perceived enjoyment dan online word-of-mouth terhadap purchase decision wisatawan lokal ke Bali. Penelitian ini menggunakan metode kuantitatif.
Chandra, M. N. (Megan)
core
Exploring the UK high street retail experience: is the service encounter still valued? [PDF]
Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and ...
Foster, C, Resnick, S, Woodall, T
core +1 more source
The purpose of this study is to make good use of the massive amount of online user comment data to explore and analyze the dimensions of customer-perceived value and the importance of each dimension, given the background of China’s huge e-commerce market.
Chunting Liu, Shanshan Wang, Guozhu Jia
semanticscholar +1 more source
Innovating Aircraft Repair Processes: The Role of Digitalization in Sustainability
This research explores how digitalization—by storing detailed non‐destructive testing data in structured DICONDE databases and creating a standard data model of the component—innovates aviation maintenance and repair processes. Coupled with a developed state‐based simulation model, it enables data‐driven, sustainable repair strategies that reduce waste,
Johanna Aigner +3 more
wiley +1 more source
Factors Affecting Behavioural Intentions at Hokben Restaurants in Bekasi City
The purpose of this research is to determine the influence of Food Quality, Physical Environment Quality, Employee Service Quality, on Behavioral Intentions through Customer Perceived Value, and Customer Satisfaction which influences Pricing for HokBen ...
Denny Septa Haryanti +3 more
doaj +1 more source
Pengaruh Customer Perceived Value Terhadap Behavioral Intention Dengan Customer Satisfaction Sebagai Variabel Intervening: Studi Kasus Restoran Cepat Saji Di Tunjungan Plaza [PDF]
Terdapat fenomena pertumbuhan pesat restoran cepat saji di Indonesia yang diteliti dengan tujuan untuk mengetahui apakah terdapat pengaruh Customer Perceived Value terhadap Behavioral Intention dengan Customer Satisfaction sebagai variabel intervening ...
Kusuma, J. (Jemmy)
core

