Results 111 to 120 of about 36,388 (314)

Pressupostos para o gerenciamento de soluções de CRM (customer relationship management) [PDF]

, 2004
Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia de Produção.Um dos motivos do alto índice de insucesso das estratégias para a implantação da gerência de relacionamento com o cliente ...
Schweitzer, Alessandra
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Production of 3D printed biomodels of the canine brain for veterinary neuroanatomy teaching

Anatomical Sciences Education, EarlyView.
Abstract Teaching neuroanatomy presents multiple challenges to both students and teachers, as it is a subject with highly dense content that commonly causes the development of aversion by students, a phenomenon referred to as “neurophobia,” which has been documented in human and veterinary medicine students.
João Victor Barbosa Tenório Fireman, Antônio Chaves de Assis Neto   +1 more
wiley   +1 more source

IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION [PDF]

The purpose of this study is twofold: 1. examine the relationship between service quality dimensions and customer satisfaction with bank territorial units; 2.
Alan WILSON, Lacramioara RADOMIR, Andrei Mircea Scridon   +2 more
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The effect of organizational culture on CRM success [PDF]

, 2013
Copyright @ 2013 EMCIS.The aim of this paper is to develop a theoretical framework exemplifying the effect of organizational culture on the success of Customer Relationship Management (CRM) systems' implementation.
Al Duwailah, F, Ali, M
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Customer value co-creation behavior : scale development and validation

, 2013
This investigation reports a series of four studies leading to the development and validation of a customer value co-creation behavior scale. The scale comprises two dimensions: customer participation behavior and customer citizenship behavior, with each
Yi, Youjae, Gong, Taeshik
core   +1 more source

Context‐centric proactive information delivery for Knowledge Work support: Opportunities, challenges, and directions. An Annual Review of Information Science and Technology (ARIST)

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Context‐centric proactive information delivery (PID) is a relatively underexplored domain within recommender systems (RS) aimed at enhancing Knowledge Workers' productivity by proactively providing relevant information during digital tasks.
Mahta Bakhshizadeh, Christian Jilek, Markus Schröder, Heiko Maus, Andreas Dengel   +4 more
wiley   +1 more source

Perceived Overqualification, Leader Integrity, and Proactive Customer Service Performance

SAGE Open
Drawing from social identity theory and social cognitive theory, this study investigates the mediating role of organizational identification in the relationship between perceived overqualification and proactive customer service performance, as well as ...
Qin Xu, Hao Huang, Shuming Zhao, Hongjiang Lv   +3 more
doaj   +1 more source

Measuring Factors Affecting Customer Satisfaction, Loyalty, And Trust Within Islamic Banks In Riau, Indonesia

Iqtishaduna: Jurnal Ilmiah Ekonomi Kita
This scholarly investigation analyses the determinants that affect customer satisfaction, loyalty, and trust within Islamic banking. The data source used in this study is primary data, which is obtained through the provision of structured questionnaires.
Wali Saputra
doaj   +1 more source

Relationship between Various Employee Performance Recognition Techniques and Customer Satisfaction: Evidence from the Restaurant Industry of Pakistan

Employee performance recognition techniques are used extensively by every organization to recognize employees, which motivates employees to put more efforts in attaining more customer satisfactions in order to achieve organizational growth.
Subhani, Muhammad Imtiaz, Hasan, Syed Akif   +1 more
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The inner and inter construct associations of the quality of data warehouse customer relationship data for problem enactment [PDF]

, 2005
This thesis was submitted for the degree of Doctor of Business Administration and awarded by Brunel University on behalf of Henley Management College.The literature identifies perceptions of data quality as a key factor influencing a wide range of ...
Abril, Raul Mario
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