Results 131 to 140 of about 13,625,746 (187)
Some of the next articles are maybe not open access.
Customer orientation, relationship quality, and performance
The International Journal of Logistics Management, 2016Purpose Drawing on the customer value-based theory and the resource dependency theory, the purpose of this paper is to investigate how Chinese third-party logistics (3PL) providers leverage their customer orientation to improve operational performance directly in a stable environment or through building and maintaining high-quality 3PL ...
Zhaofang Chu +2 more
openaire +1 more source
Customer relationships and the heterogeneity of firm performance
Journal of Business & Industrial Marketing, 2009PurposeThe purpose of this paper is to examine how, taking customer relationships as the unit of analysis, the heterogeneity of customer relationship performance influences the heterogeneity of firm performance, and how firms can balance the heterogeneity of customers, customer relationships, and customer portfolios by differentiated business models ...
Kaj Storbacka, Suvi Nenonen
openaire +1 more source
Supplier‐Customer Relationships and Company Performance
The International Journal of Logistics Management, 1998This paper describes preliminary research into the effect of different approaches to supply chain management on manufacturing company performance. Three generic models were developed to describe the ways in which manufacturers manage relationships with their major suppliers and major customers.
Gwyn Groves, Vassilios Valsamakis
openaire +1 more source
2016 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI), 2016
Enterprise organizations' budgetary systems often exist in the behaviors of budgetary slack, which have attracted a great deal of attention. This study investigate the effects of the organizational performance and the customers' relationship quality under the budgetary slack condition of small and medium enterprises (SMEs) in Taiwan by using the ...
Der-Fa Chen +4 more
openaire +2 more sources
Enterprise organizations' budgetary systems often exist in the behaviors of budgetary slack, which have attracted a great deal of attention. This study investigate the effects of the organizational performance and the customers' relationship quality under the budgetary slack condition of small and medium enterprises (SMEs) in Taiwan by using the ...
Der-Fa Chen +4 more
openaire +2 more sources
The linkages among supplier relationship, customer relationship and supply performance
Journal of Business & Industrial Marketing, 2021Purpose This study aims to explore the links among supplier relationship (SR), customer relationship (CR) and supply performance (SP): cost, flexibility, partnership and responsiveness for manufacturing sector in Thailand. Design/methodology/approach Having extensively reviewed literature, the survey instruments were proposed and validated by ...
openaire +1 more source
The effect of Customer Relationship Management systems on firm performance
International Journal of Accounting Information Systems, 2017• Using a sample of firms that implement CRM systems, we examine a collection of possible benefits for firms that choose to adopt these systems.
Jacob Z. Haislip, Vernon J. Richardson
openaire +2 more sources
Decision Support Systems, 2014
This study investigated the influence of the completeness of CRM relational information processes on customer-based relational performance and profit performance. In addition, interaction orientation and CRM readiness were adopted as moderators on the relationship between CRM relational information processes and customer-based performance.
Hsin Hsin Chang +2 more
openaire +1 more source
This study investigated the influence of the completeness of CRM relational information processes on customer-based relational performance and profit performance. In addition, interaction orientation and CRM readiness were adopted as moderators on the relationship between CRM relational information processes and customer-based performance.
Hsin Hsin Chang +2 more
openaire +1 more source
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
In this paper, we illustrate the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. We base our reasoning on an integrated customer knowledge management process model, which identifies six CRM sub-processes and four ...
Adrian Büren +3 more
openaire +2 more sources
In this paper, we illustrate the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. We base our reasoning on an integrated customer knowledge management process model, which identifies six CRM sub-processes and four ...
Adrian Büren +3 more
openaire +2 more sources
The impacts of customer involvement on the relationship between relationship quality and performance
Journal of Business & Industrial Marketing, 2019PurposeThis paper aims to determine whether relationship quality should be measured as a disaggregated or as a composite construct, and investigate the causal relationship between relationship quality and customer involvement. The authors also explore the role of customer involvement in relationship quality-performance linkage in B2B settings.Design ...
Yi Li +3 more
openaire +1 more source
Customer relationship management: Innovation and performance
International Journal of Innovation Science, 2017The aim of this study is to empirically test a framework which identifies the relationships between customer relationship management (CRM) practices, organizational performance and innovation capability of Iranian manufacturing firms.,Data for the study were collected from a sample of 211 Iranian manufacturing firms. The research model was tested using
openaire +1 more source