Results 161 to 170 of about 13,625,746 (187)

Employee performance and customer loyalty: mediation effect of customer satisfaction

Middle East J of Management, 2021
Taylan Budur
exaly  

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Journal of Service Research, 2007
Mark S Rosenbaum
exaly  

Does customer incivility undermine employees’ service performance?

International Journal of Hospitality Management, 2020
Yun Dong, Xing Zhou, Gongxing Guo
exaly  

The Impact of Customer Profile and Customer Participation on Customer Relationship Management Performance.

Int. J. Electron. Bus. Manag., 2009
Ming-Hsien Yang, I-Ju Lin, Ji-Tsung Ben Wu   +2 more
openaire   +1 more source

The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

Journal of Operations Management, 2003
Shawnee K Vickery, Roger Calantone, Jayanth Jayaram   +2 more
exaly  

The Effect of Customer-Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction

Business Strategy and the Environment, 2016
Mengying Feng, Roberto Chavez, Wantao Yu
exaly  

The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective

International Journal of Production Economics, 2013
Mark A Jacobs, Wantao Yu, Harvey Enns
exaly  

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

International Journal of Hospitality Management, 2009
Doğan Gürsoy, Christina Chi
exaly  

Customer orientation and salesperson performance

European Journal of Marketing, 2007
Edward Rigdon, Danny N Bellenger
exaly  

The Relationship among Employee Performance, Customers’ Positive Affect, and Customer Satisfaction

Academy of Management Proceedings, 2019
Si-Hyun Kim, Giacomo Laffranchini
openaire   +1 more source