Results 171 to 180 of about 13,625,746 (187)

Customer satisfaction and retail sales performance: an empirical investigation

Journal of Retailing, 2004
Miguel I Gómez, Edward W Mclaughlin, Dick R Wittink   +2 more
exaly  

The effects of customer voice on hotel performance

International Journal of Hospitality Management, 2015
Linda Woo, Albert Assaf, Alexander Josiassen   +2 more
exaly  

Modelling the relationship between customer satisfaction, customer loyalty and performance

1997
Kristensen, Kai, Juhl, Hans Jørn
openaire   +2 more sources

The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis

Industrial Marketing Management, 2004
Kurt Matzler, Birgit Renzl, Hans H Hinterhuber   +2 more
exaly  

Study on the Structural Relationship of the Screen Golf Customer’s Perceived Quality, Image, Relationship Orientation, Customer Satisfaction and Relationship Performance

Journal of Korean Association of Physical Education and Sport for Girls and Women, 2015
Ji-Hyoung Chin, Min-Seok Kwak
openaire   +1 more source

Enhancing business performance of hotels: The role of innovation and customer orientation

International Journal of Hospitality Management, 2013
Andreas Plank
exaly  

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Journal of Business Research, 2014
Raj Agnihotri, Adam Rapp, Kevin J Trainor   +2 more
exaly  

Linking green customer and supplier integration with green innovation performance: The role of internal integration

Business Strategy and the Environment, 2018
Taiwen Feng, Longzheng Du
exaly  

Customer knowledge management, innovation capability and business performance: a case study of the banking industry

Journal of Knowledge Management, 2014
Reza Esmaeilpour
exaly  

Effect of Customer-Centric Structure on Long-Term Financial Performance

Marketing Science, 2015
Conor M. Henderson, Robert W. Palmatier
exaly