Results 251 to 260 of about 36,388 (314)

Explainable AI-driven customer churn prediction: a multi-model ensemble approach with SHAP-based feature analysis. [PDF]

Front Artif Intell
El Attar A, El-Hajj M.
europepmc   +1 more source

Takeover Vulnerability and the Discipline of ESG Overinvestment

Business Strategy and the Environment, EarlyView.
ABSTRACT While takeovers serve a disciplinary role by replacing inefficient managers, the threat of takeovers may compel firms to divert attention from Environmental, Social and Governance (ESG) efforts as a strategic response to external pressure, especially when such firms are already overinvesting in ESG.
Abongeh Tunyi, Ruth O. Sagay, Reon Matemane   +2 more
wiley   +1 more source

Social Cognitive Skills in Electric Vehicle Sales: Understanding Empathy, Trust, and Decision-Making in Sustainable Mobility Markets. [PDF]

Behav Sci (Basel)
Escobar-Miranda S, Ballesteros-Sánchez L.   +1 more
europepmc   +1 more source

Consumer anxiety: A scoping review and research agenda. [PDF]

PLoS One
Li M, Huang S.
europepmc   +1 more source

Co-creating value and building resilience: a digital era framework for competitive advantage in electronics retailing. [PDF]

Sci Rep
Yang Y, Zhang X.
europepmc   +1 more source

Enhancing products performance evaluation through hybrid DistilRoBERTa and BiGRU models. [PDF]

PLoS One
Ullah S, Khan A, Ullah A, Khan MN, Chohan RT, Aadil F, Khan KU.   +6 more
europepmc   +1 more source

From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry. [PDF]

Front Psychol
Zhang X, Yim S.
europepmc   +1 more source

Smart Manufacturing and Production Flexibility under Market and Demand Fluctuations: Evidence from Electrical and Electronic Industrial Companies in Iraq. [PDF]

F1000Res
Hussein RA, Abdulaali NM, Khalil SS, Hamoody WH.   +3 more
europepmc   +1 more source

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The effects of customer relationship management relational information processes on customer-based performance

Decision Support Systems, 2014
This study investigated the influence of the completeness of CRM relational information processes on customer-based relational performance and profit performance. In addition, interaction orientation and CRM readiness were adopted as moderators on the relationship between CRM relational information processes and customer-based performance.
Kit Hong Wong
exaly   +2 more sources

Customer relationships and the heterogeneity of firm performance

Journal of Business & Industrial Marketing, 2009
PurposeThe purpose of this paper is to examine how, taking customer relationships as the unit of analysis, the heterogeneity of customer relationship performance influences the heterogeneity of firm performance, and how firms can balance the heterogeneity of customers, customer relationships, and customer portfolios by differentiated business models ...
Kaj Storbacka, Suvi Nenonen
openaire   +1 more source