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Customer orientation, relationship quality, and performance
The International Journal of Logistics Management, 2016Purpose Drawing on the customer value-based theory and the resource dependency theory, the purpose of this paper is to investigate how Chinese third-party logistics (3PL) providers leverage their customer orientation to improve operational performance directly in a stable environment or through building and maintaining high-quality 3PL ...
Zhaofang Chu +2 more
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Supplier‐Customer Relationships and Company Performance
The International Journal of Logistics Management, 1998This paper describes preliminary research into the effect of different approaches to supply chain management on manufacturing company performance. Three generic models were developed to describe the ways in which manufacturers manage relationships with their major suppliers and major customers.
Gwyn Groves, Vassilios Valsamakis
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2016 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI), 2016
Enterprise organizations' budgetary systems often exist in the behaviors of budgetary slack, which have attracted a great deal of attention. This study investigate the effects of the organizational performance and the customers' relationship quality under the budgetary slack condition of small and medium enterprises (SMEs) in Taiwan by using the ...
Der-Fa Chen +4 more
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Enterprise organizations' budgetary systems often exist in the behaviors of budgetary slack, which have attracted a great deal of attention. This study investigate the effects of the organizational performance and the customers' relationship quality under the budgetary slack condition of small and medium enterprises (SMEs) in Taiwan by using the ...
Der-Fa Chen +4 more
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The linkages among supplier relationship, customer relationship and supply performance
Journal of Business & Industrial Marketing, 2021Purpose This study aims to explore the links among supplier relationship (SR), customer relationship (CR) and supply performance (SP): cost, flexibility, partnership and responsiveness for manufacturing sector in Thailand. Design/methodology/approach Having extensively reviewed literature, the survey instruments were proposed and validated by ...
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The effect of Customer Relationship Management systems on firm performance
International Journal of Accounting Information Systems, 2017• Using a sample of firms that implement CRM systems, we examine a collection of possible benefits for firms that choose to adopt these systems.
Jacob Z. Haislip, Vernon J. Richardson
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37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
In this paper, we illustrate the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. We base our reasoning on an integrated customer knowledge management process model, which identifies six CRM sub-processes and four ...
Adrian Büren +3 more
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In this paper, we illustrate the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. We base our reasoning on an integrated customer knowledge management process model, which identifies six CRM sub-processes and four ...
Adrian Büren +3 more
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The impacts of customer involvement on the relationship between relationship quality and performance
Journal of Business & Industrial Marketing, 2019PurposeThis paper aims to determine whether relationship quality should be measured as a disaggregated or as a composite construct, and investigate the causal relationship between relationship quality and customer involvement. The authors also explore the role of customer involvement in relationship quality-performance linkage in B2B settings.Design ...
Yi Li +3 more
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Customer relationship management: Innovation and performance
International Journal of Innovation Science, 2017The aim of this study is to empirically test a framework which identifies the relationships between customer relationship management (CRM) practices, organizational performance and innovation capability of Iranian manufacturing firms.,Data for the study were collected from a sample of 211 Iranian manufacturing firms. The research model was tested using
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Relationship of customer needs to electric vehicle performance
2009 IEEE Vehicle Power and Propulsion Conference, 2009This paper presents results of sensitivity analyses performed by exercising an electric vehicle model to understand relationship between customer based vehicle requirements (e.g. size, carrying capacity, weight, aerodynamics, 0–60 mph acceleration time, maximum velocity ) to electric vehicle characteristics (motor and battery specs.), energy ...
A. Gupta, V. Bhise
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Journal of Contemporary Marketing Science, 2021
PurposeSocial commerce is a subpart of electronic commerce (e-commerce), where social media is forced to support user contributions. The purpose of this study is to measure the impact of customers' interpersonal interactions in social commerce on customer relationship management (CRM) performance, based on the flow, commitment-trust and stimulus ...
Md Shamim Hossain +2 more
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PurposeSocial commerce is a subpart of electronic commerce (e-commerce), where social media is forced to support user contributions. The purpose of this study is to measure the impact of customers' interpersonal interactions in social commerce on customer relationship management (CRM) performance, based on the flow, commitment-trust and stimulus ...
Md Shamim Hossain +2 more
openaire +1 more source