Results 21 to 30 of about 216,506 (347)

ENHANCING CUSTOMER RETENTION: THE ROLE OF CUSTOMER SATISFACTION AND DELIGHT IN THE AUTHORIZED AUTOMOTIVE AFTER-SALES SERVICE SECTOR [PDF]

Journal of Applied Structural Equation Modeling
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight
Choi-Meng Leong, Jun-Hwa Cheah, Hiram Ting, Rodney Lim, Adlin Baizura binti Ariffin, Xin-Jean Lim   +5 more
doaj   +1 more source

Logistic Service Quality and Customer Satisfaction to Customer Retention on Rice Producer Industry [PDF]

SHS Web of Conferences, 2020
Good quality logistic services from the company can make customers feel satisfied and make purchases back to the company. in the form of rice shops will This study aims to look at the effect of logistic service quality on customer retention through ...
Nugroho Samuel, Kempa Sesilya, Wiliater Soaloon Panjaitan Togar   +2 more
doaj   +1 more source

THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES

Jurnal Aplikasi Manajemen, 2018
The culinary business is faced with high competition to keep their customers, these conditions cause Javanese Restaurant expected to create customer retention through service quality.
Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono   +2 more
doaj   +1 more source

An investigation into the relationship between customer relationship marketing and customer retention: superstore retailing context in Bangladesh [PDF]

, 2018
The context of this study is Bangladesh`s food retailing sector. The main purpose of this study is to investigate the relationship between Customer Relationship Marketing (CRM) and customer retention.
Fraser, Peter, Lebcir, Mohamed, Palto, Datta   +2 more
core   +2 more sources

The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia

APMBA (Asia Pacific Management and Business Application), 2015
Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management.
Ambarwati Ambarwati, Djumilah Zain Hadiwidjojo, Achmad Sudiro, Fatchur Rohman   +3 more
doaj   +1 more source

Building e-trust and e-retention in online shopping: the role of website design, reliability and perceived ease of use [PDF]

Spanish Journal of Marketing-ESIC, 2023
Purpose – This study aims to examine the impact of website design, reliability and perceived ease of use as an engagement motivational factors on customer e-trust and e-retention in online shopping.
Oussama Saoula, Amjad Shamim, Norazah Mohd Suki, Munawar Javed Ahmad, Muhammad Farrukh Abid, Ataul Karim Patwary, Amir Zaib Abbasi   +6 more
doaj   +1 more source

Service Quality in Shipping Industry of Ghana – Determinants and Impact on Customer Satisfaction and Customer Retention

International Journal of Applied Research in Business and Management, 2022
Customer retention and satisfaction are the most important objectives and indicators of a company's success in today's world, and monitoring them is one of the most important management jobs.
Kwame Asare Duffour, Patrick Kweku Gbolonyo, Isaac Tandoh   +2 more
doaj   +1 more source

ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC

Jurnal Aplikasi Manajemen, 2023
This quantitative study explores the relationship between online learning service quality, customer satisfaction, and customer retention in the Culinary Study Program during the Covid-19 pandemic.
Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah   +4 more
doaj   +1 more source

Customer relationship management in mediating impact of customer value on customer retention in the Village Credit Institution of Denpasar Indonesia

Менеджмент та підприємництво: тренди розвитку, 2020
Nowadays, business competition is very intense, which is true in the case of financial services business, including banks, Village Credit Institution and other financial service business which must always try to meet customer satisfaction. The aim of the
A. A. Ngurah Gede Sadiartha
doaj   +1 more source

Promoting perceived service quality and organisational performance through customer retention strategies: the moderating role of ICT [PDF]

European Journal of Management Studies, 2023
Purpose – The major objective of the study is to investigate the effect of selected customer retention strategies (fair pricing, online marketing and frequent communication) on perceived service quality and organisational performance within the retail ...
Chikazhe Lovemore, Desderio Chavunduka, Shakemore Chinofunga, Rumbidzai Patience Marere, Oniwel Chifamba, Martha Kaviya   +5 more
doaj   +1 more source