Results 31 to 40 of about 7,933 (166)

How do aesthetics drive customer retention in Bali cafes?

Journal of Applied Sciences in Travel and Hospitality
In today’s competitive food service industry, aesthetics are key to customer retention. The food service landscape is changing as customers want to fulfill more than just their hunger and thirst.
Efin Shu, Annarica Tisna
doaj   +1 more source

The Moderating Role of FinTech in the Relationship Between Customer Satisfaction and Retention in the Banking Sector

International Journal of Financial Studies
This study investigates the influence of banking service quality and customer trust on customer retention behavior, considering the mediating role of customer satisfaction and the moderating role of FinTech.
Mousa Ajouz, Maha Shehadeh, Sara Issa, Haya Nawawra   +3 more
doaj   +1 more source

Customer Attrition and Retention

International Journal of Innovative Technology and Exploring Engineering, 2020
In a competitive environment, organizations and firms are susceptible to customer attrition. Customer attrition and customer retention terms are widely spoken about. Customer retention which is quite the opposite of attrition is important for the company’s sustainability in today’s market.
Likhith D*, Vamsi A, Dr. Rajashree Shettar   +2 more
openaire   +1 more source

Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Cogent Social Sciences
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study ...
Phillip Dangaiso, Paul Mukucha, Forbes Makudza, Tendai Towo, Knowledge Jonasi, Divaries Cosmas Jaravaza   +5 more
doaj   +1 more source

Determinants of Customer Churn Behavior: The Case of the Local Telephone Service

Marketing Management Journal, 2006
Given the pivotal role of customer retention in long-term profitability and growth of the firm, companies in a wide range of industries are increasingly shifting their resources from new customer acquisition to customer retention. However, implementation
ABDOLREZA ESHGHI, DOMINIQUE HAUGHTON, NICK TEEBAGY, HEIKKI TOPI   +3 more
doaj   +1 more source

Linking service quality, trust and customer retention: examining the mediating effect of customer satisfaction in relational service contexts

Cogent Business & Management
Customer retention has become a critical concern in Indonesia’s banking industry, where intensifying competition requires banks to move beyond transactional approaches toward more relationship-oriented strategies.
Ludfi Djajanto, Anik Kusmintarti, Triesti Candrawati, Tri Yulistyawati Evelina   +3 more
doaj   +1 more source

PENGEMBANGAN MODEL LOYALITAS NASABAH PADA PERBANKAN SYARIAH (BANK SYARIAH MANDIRI)

Journal of Engineering and Management in Industrial System, 2016
Customer loyalty is the key to customer retention, so that customer loyalty needs to be accomplished before reaching customer retention. Customer satisfaction is considered as an important factor and a positive effect on customer loyalty so far.
Anita Ilmaniati, Iwan Inrawan Wiratmadja
doaj   +1 more source

A study of customer commitment through the use of the conversion model in the South African motor vehicle industry

South African Journal of Economic and Management Sciences, 2012
Consumer markets have become increasingly competitive. Numerous measures to gauge and predict loyalty and commitment have been developed to assist management in this respect.
Nic Terblanche
doaj   +1 more source

CUSTOMER RETENTION: A STUDY ON INDIAN BANKS

International Journal of Research -GRANTHAALAYAH, 2017
The main purpose of this study is to examine how customer retention is affected by the factors of customer retention. A structured questionnaire was distributed to banking customers based on demographics (gender, age, marital status, education, occupation and, income level) in National Capital Territory.
Dr. S.N. Mahapatra, Parveen Kumar
openaire   +3 more sources

The Influence of Website Design, Reliability, and Perceived Ease of Use on E-Retention through the Mediating Roles of E-Trust and E-Satisfaction

Almana: Jurnal Manajemen dan Bisnis
This study investigates the effects of website design, reliability, and perceived ease of use on customer e-retention in Indonesian e-commerce marketplaces, incorporating customer e-trust and e-satisfaction as dual mediators.
Priskilla Maurin Wijaya Tanjung, Siti Rahayu, Fitri Novika Widjaja   +2 more
doaj   +1 more source