Results 21 to 30 of about 216,373 (303)

The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia

APMBA (Asia Pacific Management and Business Application), 2015
Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management.
Ambarwati Ambarwati, Djumilah Zain Hadiwidjojo, Achmad Sudiro, Fatchur Rohman   +3 more
doaj   +1 more source

Service Quality in Shipping Industry of Ghana – Determinants and Impact on Customer Satisfaction and Customer Retention

International Journal of Applied Research in Business and Management, 2022
Customer retention and satisfaction are the most important objectives and indicators of a company's success in today's world, and monitoring them is one of the most important management jobs.
Kwame Asare Duffour, Patrick Kweku Gbolonyo, Isaac Tandoh   +2 more
doaj   +1 more source

Building e-trust and e-retention in online shopping: the role of website design, reliability and perceived ease of use [PDF]

Spanish Journal of Marketing-ESIC, 2023
Purpose – This study aims to examine the impact of website design, reliability and perceived ease of use as an engagement motivational factors on customer e-trust and e-retention in online shopping.
Oussama Saoula, Amjad Shamim, Norazah Mohd Suki, Munawar Javed Ahmad, Muhammad Farrukh Abid, Ataul Karim Patwary, Amir Zaib Abbasi   +6 more
doaj   +1 more source

ASSESSING THE EFFECT OF ONLINE LEARNING SERVICE QUALITY ON CUSTOMER RETENTION THROUGH CUSTOMER SATISFACTION AS MEDIATION VARIABLE IN THE CULINARY STUDY PROGRAM BACHELOR DEGREE DURING THE COVID-19 PANDEMIC

Jurnal Aplikasi Manajemen, 2023
This quantitative study explores the relationship between online learning service quality, customer satisfaction, and customer retention in the Culinary Study Program during the Covid-19 pandemic.
Fabiola Leoparjo, Eric Harianto, Riduan Mas’ud, Gunawan Bata Ilyas, Yulia Nur Hasanah   +4 more
doaj   +1 more source

Customer relationship management in mediating impact of customer value on customer retention in the Village Credit Institution of Denpasar Indonesia

Менеджмент та підприємництво: тренди розвитку, 2020
Nowadays, business competition is very intense, which is true in the case of financial services business, including banks, Village Credit Institution and other financial service business which must always try to meet customer satisfaction. The aim of the
A. A. Ngurah Gede Sadiartha
doaj   +1 more source

Evaluation of Customer service and Retention; A Comparative Analysis of Telecommunication Service Providers [PDF]

, 2014
For a product to receive complete loyalty depends not only on the quality of the product but also on the satisfaction derived from such product. All three, loyalty, quality and satisfaction are significant factors that show how effective the customer
Borishade, T. T., Ogunnaike, O.O., Salau, Odunayo Paul, Sholarin, M. A.   +3 more
core   +1 more source

An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention [PDF]

Innovative Marketing
This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan.
Khaled M. Aboalganam, Amro Alzghoul, Hasan Alhanatleh   +2 more
doaj   +1 more source

Pengaruh komitmen, kepercayaan, dan kepuasan terhadap retensi pelanggan Honda Matic

Journal of Business & Banking, 2018
This study aimed to determine the effect of commitment, trust, and customer retention both partially and simultaneously. This research is also the development of research with reference to the journals and books for the theoretical framework.
Naldi Dwi Satriawan, M Nadjib Usman
doaj   +1 more source

Switching Cost and Customers Loyalty in the Mobile Phone Market:the Nigerian Experience [PDF]

, 2010
Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian ...
Abiodun, A. J., Oyeniyi, Omotayo
core  

Microstructure Evolution of a VMnFeCoNi High‐Entropy Alloy After Synthesis, Swaging, and Annealing

Advanced Engineering Materials, EarlyView.
The synthesis and processing (rotary swaging and annealing) of the novel VMnFeCoNi alloy is investigated, alongside the estimation of the grain size effect on hardness. Analysis of a wide grain size range of recrystallized microstructures (12–210 µm) reveals a low annealing twin density.
Aditya Srinivasan Tirunilai, Zeki Ayrildi, Buse Şen, Maik Rajkowski, Mathias Redondo Garcia, Markus Stricker, Guillaume Laplanche   +6 more
wiley   +1 more source