Results 31 to 40 of about 214,916 (304)
Reinvestigating Key Factors of Customer Satisfaction Affecting Customer Retention for Fast Food Industry [PDF]
International Journal of Management, Accounting and Economics, 2017 It is an undisputed fact that the cost of Customer Retention is far lesser than that of acquiring fresh ones. Customer satisfaction is undoubtedly one of the strong factors ensuring customer retention.
Omkar Dastane, Intan Fazlin
doaj
Customer Retention and Related Factors Analysis in Financial Services Company
Binus Business Review, 2021 High competition requires companies to maintain their consumers, so they do not turn to competitors. Besides that, the high acquisition cost to get new customer makes many companies shift their focus to customer retention.
Heru Santosa Hadiyanto
doaj +1 more source
Switching Cost and Customers Loyalty in the Mobile Phone Market:the Nigerian Experience [PDF]
, 2010 Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian ...
Abiodun, A. J., Oyeniyi, Omotayo
core
Innovating Aircraft Repair Processes: The Role of Digitalization in Sustainability
Advanced Engineering Materials, EarlyView.This research explores how digitalization—by storing detailed non‐destructive testing data in structured DICONDE databases and creating a standard data model of the component—innovates aviation maintenance and repair processes. Coupled with a developed state‐based simulation model, it enables data‐driven, sustainable repair strategies that reduce waste,
Johanna Aigner +3 more
wiley +1 more source
How customer satisfaction changes behavior: A case study of banking industry [PDF]
Management Science Letters, 2013 An increase on competition industry from one side and the need for customer retention on the other side in banking industry create necessary motivation to learn more about customer behavior.
Hossein Vazifedoost +2 more
doaj +1 more source
Customer Attrition and Retention
International Journal of Innovative Technology and Exploring Engineering, 2020 In a competitive environment, organizations and firms are susceptible to customer attrition. Customer attrition and customer retention terms are widely spoken about. Customer retention which is quite the opposite of attrition is important for the company’s sustainability in today’s market.
Likhith D* +2 more
openaire +1 more source
Thinking strategically about customers: a view from the health and fitness industry [PDF]
, 2003 Customer retention is considered to be one of the key areas for most service providers in the UK Health and Fitness Industry. Much of the existing research and activity concerning customer retention is considered at a tactical, operational level with ...
Oliver, John James
core
Microstructure Evolution of a VMnFeCoNi High‐Entropy Alloy After Synthesis, Swaging, and Annealing
Advanced Engineering Materials, EarlyView.The synthesis and processing (rotary swaging and annealing) of the novel VMnFeCoNi alloy is investigated, alongside the estimation of the grain size effect on hardness. Analysis of a wide grain size range of recrystallized microstructures (12–210 µm) reveals a low annealing twin density.
Aditya Srinivasan Tirunilai +6 more
wiley +1 more source
Advanced Functional Materials, EarlyView.In this study, the preparation techniques for silver‐based gas diffusion electrodes used for the electrochemical reduction of carbon dioxide (eCO2R) are systematically reviewed and compared with respect to their scalability. In addition, physics‐based and data‐driven modeling approaches are discussed, and a perspective is given on how modeling can aid ...
Simon Emken +6 more
wiley +1 more source
Enhancing customer retention using customer relationship management approach in car loan bussiness
Cogent Business & Management, 2020 The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the ...
Megawati Simanjuntak +3 more
doaj +1 more source