Results 31 to 40 of about 216,506 (347)
An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention [PDF]
Innovative MarketingThis study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan.
Khaled M. Aboalganam +2 more
doaj +1 more source
Pengaruh komitmen, kepercayaan, dan kepuasan terhadap retensi pelanggan Honda Matic
Journal of Business & Banking, 2018 This study aimed to determine the effect of commitment, trust, and customer retention both partially and simultaneously. This research is also the development of research with reference to the journals and books for the theoretical framework.
Naldi Dwi Satriawan, M Nadjib Usman
doaj +1 more source
Customer Retention and Related Factors Analysis in Financial Services Company
Binus Business Review, 2021 High competition requires companies to maintain their consumers, so they do not turn to competitors. Besides that, the high acquisition cost to get new customer makes many companies shift their focus to customer retention.
Heru Santosa Hadiyanto
doaj +1 more source
Switching Cost and Customers Loyalty in the Mobile Phone Market:the Nigerian Experience [PDF]
, 2010 Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian ...
Abiodun, A. J., Oyeniyi, Omotayo
core
FEBS Open Bio, EarlyView.What factors make for an effective digital learning tool in Higher Education? This systematic review identifies elements of a digital tool that published examples reveal to be features of an engaging and impactful digital tool. A systematic literature search yielded 25 research papers for analysis.
Akmal Arzeman +4 more
wiley +1 more source
Reinvestigating Key Factors of Customer Satisfaction Affecting Customer Retention for Fast Food Industry [PDF]
International Journal of Management, Accounting and Economics, 2017 It is an undisputed fact that the cost of Customer Retention is far lesser than that of acquiring fresh ones. Customer satisfaction is undoubtedly one of the strong factors ensuring customer retention.
Omkar Dastane, Intan Fazlin
doaj
How customer satisfaction changes behavior: A case study of banking industry [PDF]
Management Science Letters, 2013 An increase on competition industry from one side and the need for customer retention on the other side in banking industry create necessary motivation to learn more about customer behavior.
Hossein Vazifedoost +2 more
doaj +1 more source
Understanding and listening to customers in order to retain them: An analyses of customer satisfaction in SMEs in New Zealand [PDF]
, 2018 This study is about the importance of customer retention in small and medium enterprises in New Zealand, investigating the value of customer retention and customer loyalty. The aim of this research is to find a usable strategy in order to attain customer
Dadha, Antriksh, Ismael, Izmee
core
Advanced Functional Materials, EarlyView.In this study, the preparation techniques for silver‐based gas diffusion electrodes used for the electrochemical reduction of carbon dioxide (eCO2R) are systematically reviewed and compared with respect to their scalability. In addition, physics‐based and data‐driven modeling approaches are discussed, and a perspective is given on how modeling can aid ...
Simon Emken +6 more
wiley +1 more source
Jurnal Aplikasi Manajemen, 2021 The purpose of this study was to analyze the effect of Customer Relationship Management (CRM) on customer retention mediated by customer satisfaction and customer loyalty on Priority BTN in Malang City.
Siti Zainut Tifliyah +2 more
doaj +1 more source