How does in-store and online shopping experiences influence repurchase intentions in Shandong, China? Roles of perceived value, brand trust, and customer satisfaction. [PDF]
PLoS OneZhou S, Salleh Hudin N.
europepmc +1 more source
Impact of Online Advertisement on Customer Satisfaction With the Mediating Effect of Brand Knowledge. [PDF]
Front Psychol, 2022 Salameh AA +3 more
europepmc +1 more source
Green Talk, Costly Walk: The Financial Cost of Greenwashing
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley +1 more source
Probing the intrinsic mechanism and evolution characteristics of online shopping customer satisfaction via text mining of online reviews. [PDF]
PLoS OneWang M, Kong R, Wang Y.
europepmc +1 more source
Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators. [PDF]
Front Psychol, 2022 Xie C, Jin J, Guo X.
europepmc +1 more source
Drivers of Nature‐Related Investment Strategies Among Institutional Investors
Business Strategy and the Environment, EarlyView.ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley +1 more source
Relationship between corporate culture, service quality, and customer satisfaction of food and beverage franchise enterprises. [PDF]
F1000ResChau Thi Le D +2 more
europepmc +1 more source
A Two-Stage Multi-Agent EV Charging Coordination Scheme for Maximizing Grid Performance and Customer Satisfaction. [PDF]
Sensors (Basel), 2023 Amin A +5 more
europepmc +1 more source
The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette +2 more
wiley +1 more source
An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention. [PDF]
HeliyonHui G +3 more
europepmc +1 more source