Results 181 to 190 of about 1,764,135 (305)

Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety. [PDF]

Front Psychol, 2022
Xu Y, Zhang J, Deng G.
europepmc   +1 more source

Exploring the Governance–Disclosure Nexus: Board Structures and ESG Disclosures in South Africa

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines how governance structures such as board composition and board functions influence environmental, social and governance (ESG) reporting among listed South African firms. This study examines 90 public listed companies on the Johannesburg Stock Exchange between 2012 and 2022.
Henriette Elsabe Scholtz, Suzanne Kieviet   +1 more
wiley   +1 more source

Construction of the national fitness public service satisfaction model in China based on American Customer Satisfaction Index. [PDF]

PLoS One
Tian F, Zhou J, Liu F.
europepmc   +1 more source

Feasibility, Usability, and Customer Satisfaction of the Tele-COVID19 Project, Sicilian Model. [PDF]

Medicina (Kaunas), 2022
Maresca G, Anchesi S, Bonanno L, Bramanti A, Carnazza L, Cimino V, Corallo F, Lo Buono V, Giambò FM, Latella D, Parasporo N, De Cola MC.   +11 more
europepmc   +1 more source

Linking Corporate Ethics to Eco‐Innovation in SMES: The Mediating Role of Strategic Alliances and the Value Proposition

Business Strategy and the Environment, EarlyView.
ABSTRACT The ongoing deterioration of environmental quality and depletion of natural resources call for urgent corporate action towards sustainability. This study examines how corporate ethics influence eco‐innovation outcomes among small‐ and medium‐sized enterprises (SMEs) in the Spanish electronic components industry, considering the mediating roles
José Luis Ferreras‐Méndez, Francisco Javier Ortega‐Colomer   +1 more
wiley   +1 more source

The antecedents of customer satisfaction in the live-streaming commerce of green agricultural products. [PDF]

PLoS One
Wang Y, Fang L, Pan J.
europepmc   +1 more source

Organising for Circularity: An Empirical Analysis of Project Organising and the Development of Circular Economy Firm Capabilities

Business Strategy and the Environment, EarlyView.
ABSTRACT Firms pursue the circular economy (CE) by using projects as organisational forms. However, the transformative role of project organising (PO) in developing circular firm capabilities (FC) remains underexplored. In this study, we examine the effects of PO on the development of critical circular FC in CE‐based firms. We draw on primary data from
Ambisisi Ambituuni, Hakeem Sunmola, Emmanouil Tyllianakis, Oluwaseun Kolade, Soroush Abolfathi, Muyiwa Oyinlola   +5 more
wiley   +1 more source

The impact of brand image on customer satisfaction and brand loyalty: A systematic literature review. [PDF]

Heliyon
Tahir AH, Adnan M, Saeed Z.
europepmc   +1 more source

Funding Costs and Liquidity Creation: Does ESG Play Any Role?

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines how banks' funding costs affect liquidity creation and whether environmental, social, and governance (ESG) performance shapes this relationship. Using panel data for 136 U.S. commercial banks from 2005 to 2022, we show that higher funding costs are associated with lower liquidity creation, indicating that more expensive ...
Sattam Bin Kowibeen, Ashraf Khan, M. Kabir Hassan   +2 more
wiley   +1 more source

What drives repurchase retention in music training institutions? examining the roles of customer satisfaction, perceived value, and service quality. [PDF]

PLoS One
Long L, Lijia L.
europepmc   +1 more source