How does in-store and online shopping experiences influence repurchase intentions in Shandong, China? Roles of perceived value, brand trust, and customer satisfaction. [PDF]
PLoS OneZhou S, Salleh Hudin N.
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Impact of Online Advertisement on Customer Satisfaction With the Mediating Effect of Brand Knowledge. [PDF]
Front Psychol, 2022 Salameh AA +3 more
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Sustainability Orientation and Entrepreneurial Performance in Resource‐Constrained Contexts
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines how sustainability orientation shapes entrepreneurial performance in bottom‐of‐the‐pyramid (BoP) markets by theorizing responsible entrepreneurship as a central mechanism and BoP orientation as a contextual contingency. Using survey data from 283 small‐ and medium‐sized enterprises (SMEs) in Ghana, we integrate perspectives
George Obeng Dankwah +5 more
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Relationship between corporate culture, service quality, and customer satisfaction of food and beverage franchise enterprises. [PDF]
F1000ResChau Thi Le D +2 more
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Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators. [PDF]
Front Psychol, 2022 Xie C, Jin J, Guo X.
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Business Strategy and the Environment, EarlyView.ABSTRACT The socio‐emotional wealth (SEW) perspective suggests that the specific priorities of a family business may make it more or less inclined to engage in sustainable practices. This paper examines how family business heterogeneity regarding family ownership, financial performance, and family board members affects the sustainability commitment of ...
Sonia Sánchez‐Andújar +2 more
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An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention. [PDF]
HeliyonHui G +3 more
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Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety. [PDF]
Front Psychol, 2022 Xu Y, Zhang J, Deng G.
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Business Strategy and the Environment, EarlyView.ABSTRACT Industry 5.0 has emerged to address the limitations of Industry 4.0 by emphasizing inclusive sustainability through environmentalism, human‐centricity, and resilience. However, its development faces barriers across technological, organizational, and social dimensions.
Mohammad Ali Beheshtinia +4 more
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