Results 231 to 240 of about 1,764,135 (305)
Some of the next articles are maybe not open access.
Chatbot e-service and customer satisfaction regarding luxury brands
Journal of Business Research, 2020This study was undertaken to analyze whether luxury fashion retail brands can adhere to their core essence of providing personalized care through e-services rather than through traditional face-to-face interactions, particularly through Chatbot, an ...
Eunju Ko, Sang Jin Kim
exaly +2 more sources
Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention
Journal of business research, 2021This study explores the evolution of Marketing 4.0 and empirically examines its impact on customer satisfaction and purchase intention. Marketing 4.0, an upgrade to the previous Marketing 3.0 model, aims to include the influence of brand interaction in ...
G. Dash, Kip Kiefer, J. Paul
semanticscholar +1 more source
2022
Asian Administration and Management Review, 5, 1, 72 ...
Tijana Radojevic, Nemanja Stanisic
openaire +2 more sources
Asian Administration and Management Review, 5, 1, 72 ...
Tijana Radojevic, Nemanja Stanisic
openaire +2 more sources
, 2021
Corporate social responsibility has been extensively discussed and linked to the firm performance by the researchers. However, a significant research gap remains unexplored and that is measuring the association between corporate social responsibility and
Tahir Islam +6 more
semanticscholar +1 more source
Corporate social responsibility has been extensively discussed and linked to the firm performance by the researchers. However, a significant research gap remains unexplored and that is measuring the association between corporate social responsibility and
Tahir Islam +6 more
semanticscholar +1 more source
British Food Journal, 2022
PurposeThe main purpose of this study is to explore how online food delivery (OFD) service quality influences customer satisfaction and customer loyalty.Design/methodology/approachA total of 307 useable data collected from existing users of OFD services ...
K. Koay, Chee Wei Cheah, Yizhang Chang
semanticscholar +1 more source
PurposeThe main purpose of this study is to explore how online food delivery (OFD) service quality influences customer satisfaction and customer loyalty.Design/methodology/approachA total of 307 useable data collected from existing users of OFD services ...
K. Koay, Chee Wei Cheah, Yizhang Chang
semanticscholar +1 more source
, 2021
The banking industry is rapidly developing to utilize e-banking as an efficient and suitable tool to satisfy customers. Online banking service is the general service suggested by customary banks to provide faster and more reliable services for customers.
Feng Li +4 more
semanticscholar +1 more source
The banking industry is rapidly developing to utilize e-banking as an efficient and suitable tool to satisfy customers. Online banking service is the general service suggested by customary banks to provide faster and more reliable services for customers.
Feng Li +4 more
semanticscholar +1 more source
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
International Journal of Bank Marketing, 2021PurposeThis study aims to investigates customer satisfaction from the use of bank chatbots and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction.Design/methodology/approachA survey is conducted in Turkey involving ...
Berrin Arzu Eren
semanticscholar +1 more source
Customer satisfaction nellimpresa-aeroporto
Micro & Macro Marketing, 2006Il lavoro introduce alcune riflessioni sulla customer satisfaction nell'impresa aeroporto, azienda e non più semplice località destinata all'approdo degli aeromobili e al transito dei passeggeri. Il tema è di attualità in relazione alle rapide trasformazioni delle filiere aeroportuali e ai conseguenti interessi di una pluralità di stakeholders ...
PARROCO, Anna Maria, VOLO, Serena
openaire +3 more sources
International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
openaire +2 more sources
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
openaire +2 more sources
Journal of Hospitality Marketing & Management, 2020
The study discusses artificial intelligence (AI) – powered applications as a commercial service with a focus on the hotel industry. This research is approached from the customers’ perspective and examines how AI and employee service quality influence ...
C. Prentice +2 more
semanticscholar +1 more source
The study discusses artificial intelligence (AI) – powered applications as a commercial service with a focus on the hotel industry. This research is approached from the customers’ perspective and examines how AI and employee service quality influence ...
C. Prentice +2 more
semanticscholar +1 more source