Results 261 to 270 of about 1,764,135 (305)

The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms

International Journal of Information Management, 2021
Jinxuan Lu
exaly  

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Journal of Business Research, 2021
Lara Penco
exaly  

CUSTOMER SATISFACTION

2000
openaire   +3 more sources

Corporate Social Responsibility, Customer Satisfaction, and Market Value

, 2006
Xueming Luo, C. Bhattacharya
semanticscholar   +1 more source

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

International Journal of Information Management, 2020
Si Shi, Yi Wang
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

, 1999
Amy K. Smith, Ruth N. Bolton, Janet Wagner   +2 more
semanticscholar   +1 more source

Customer Satisfaction

2020
openaire   +1 more source

Customer satisfaction and firm performance: insights from over a quarter century of empirical research

Journal of the Academy of Marketing Science, 2020
Ashley S. Otto, David M. Szymanski, Rajan Varadarajan   +2 more
semanticscholar   +1 more source

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Juric   +2 more
exaly